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Tandem Health is a fast-scaling healthtech company reimagining healthcare by building an AI clinical operating system designed by clinicians, for clinicians. The platform focuses on intuitive medical notes and workflows that support real-world patient care.
In this Medical Operations role based in Madrid, you will lead the rollout of Tandem's platform across influential healthcare organizations in Spain and internationally. This is a highly visible position requiring direct engagement with healthcare executives, medical leaders, and end-users.
Key responsibilities include:
- Leading live product demonstrations for prospective clients and supporting commercial efforts in Spain
- Designing and adapting workflows and templates for diverse markets and large-scale customers
- Partnering with product, engineering, and commercial teams to ensure smooth rollouts and seamless workflow integration
- Representing Tandem at international conferences, workshops, and customer events
- Guiding clinicians through onboarding, training, and ongoing support
- Troubleshooting issues to maximize clinician value from the platform
- Building templates and prompts that contribute to the evolution of Tandem's AI assistant
- Managing clinical safety incidents and optimizing operations for safe scaling
You will work in a fast-paced, high-performing environment where you're trusted to take ownership, challenge yourself, and make impact from day one. The role involves up to 25% travel and occasional visits to the core team in Stockholm.
REQUIREMENTS:
- Clinical experience in healthcare, ideally as a medical doctor (general practice, hospital, or private practice)
- Exposure to consulting, corporate, or startup environments
- Passion for technology, AI, and their potential to transform care
- Strong communication skills with executives, engineers, and frontline clinicians
- Organizational strength and process-driven mindset
- Ownership, curiosity, and initiative in fast-paced environments
- Fluent bilingual proficiency in English and Spanish
- Flexibility to travel up to 25% and step in during critical moments
BONUS QUALIFICATIONS:
- Experience with prompting or large language models (LLMs)
- Background in healthtech or SaaS
- Familiarity with EU clinical safety or digital health regulations
- Track record in implementation projects or customer rollouts
