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Salary: USD 160,000 - 200,000 / annual
Zipline is the world's largest autonomous drone delivery service, operating on four continents and completing millions of deliveries of blood, vaccines, medical supplies, food, and retail products. The company has flown over 140 million commercial autonomous miles and is redefining logistics and supply chain efficiency globally.
As Marketplace Strategy & Operations Manager, you will own initiatives that improve how Zipline's marketplace performs and scales. This is a founding role for the marketplace team, working closely with the Head of Marketplace to take business problems from analysis through execution. You will understand what's happening in marketplace performance, decide what to change, and bring the right teams together to deliver results.
Your responsibilities will include:
- Owning marketplace levers that help scale the business by working with product, marketing, and operations to balance growth, available capacity, and customer experience while measuring results.
- Establishing market performance monitoring by building reliable site-level dashboards and foundational marketplace health reports for regular business reviews, creating views across sites and markets.
- Diagnosing problems and driving improvements by investigating changes in marketplace performance, identifying underlying drivers, and developing action plans in collaboration with Commercial, Operations, Marketing, Product, and Finance teams.
- Improving supply-demand balancing by developing analyses and decision processes that guide aircraft allocation and match demand with delivery capacity.
- Building repeatable ways of working by turning recurring analyses into scalable processes that reduce time from business question to action.
- Driving projects independently by determining approach, aligning cross-functional partners, and managing execution with minimal oversight.
- Taking on broader marketplace initiatives such as pricing analysis, growth planning with Marketing, selection strategy evaluation, and expansion/site selection depending on business priorities.
Your initial focus will include marketplace operations and performance across all Zipline demand sources, with scope expanding to high-impact initiatives across pricing, growth, selection strategy, supply-demand matching, and expansion.
REQUIREMENTS:
- 4–6 years of relevant experience in strategy and operations, marketplace operations, business operations, analytics, consulting, or a related field.
- Strong analytical skills and attention to data quality; ability to independently work with data, validate analysis, build reliable dashboards and models, and translate findings into clear business decisions.
- Proficiency in SQL and spreadsheets, with experience using a business intelligence or visualization tool.
- Track record of independently taking a defined business problem through analysis, strategy development, cross-functional execution, and measurable results.
- Sound business judgment and ability to weigh growth, efficiency, operational capacity, and customer experience.
- Strong interpersonal judgment and clear communication; ability to build trust, understand different teams' priorities, and influence decisions across functions.
- Curiosity, initiative, and motivation to deliver tangible business impact; comfort with figuring out how to solve problems, adapting as priorities shift, and getting into details to make things happen.
- Experience in a fast-growing consumer marketplace or related operating role is especially relevant.
