SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Built Technologies is an AI-powered platform transforming real estate finance and construction management. The company powers over 350 lenders, 80,000+ borrowers and owners, and manages $300 billion in active projects. Built's Marketplace connects capital sources with essential project services—inspection firms, appraisers, environmental consultants, title providers, materials suppliers, and specialty vendors—enabling lenders, owners, and contractors to procure and manage services within a single platform.
As Marketplace Operations Manager, you will own the commercial and operational backbone of the marketplace, reporting to the Director of Operations and collaborating closely with the Marketplace GM, Product, Finance, and Vendor Operations leaders. This is a role built largely from scratch with significant ownership and autonomy, with potential to grow into a team leadership position as the marketplace scales.
Key responsibilities include:
Pricing & Margin: Design and build reusable pricing frameworks that guide how new services are priced as the marketplace expands into new categories. Lead pricing analysis and recommendations for managed-services offerings, balancing competitiveness with margin. Own and report on marketplace take rate and margin performance across all active services, diagnosing underperformance by service, geography, or vendor segment. Partner with Finance on cost-to-serve instrumentation to keep pricing and cost data aligned.
Supply-Demand Liquidity: Monitor vendor supply adequacy by service, geography, and price point to meet buyer demand. Own vendor tiering, ratings criteria, and 'Built preferred' designations. Direct supply-growth priorities for the Vendor Operations team based on identified liquidity gaps. Monitor and diagnose service penetration, working with Account Management and Customer Success to ensure buyers fully utilize contracted services.
New-Service Launch & Standardization: Build frameworks enabling Built to launch new marketplace services efficiently and repeatably. Establish operational playbooks and processes that scale as the marketplace grows.
The role requires someone who can operate with autonomy, think strategically about marketplace dynamics, and drive cross-functional collaboration to balance growth, profitability, and vendor/buyer satisfaction.
