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AppDirect is a subscription commerce platform enabling organizations to sell any product through any channel on any device as a service. The company powers millions of subscriptions worldwide and operates with a values-driven culture.
As a Marketplace Manager, you will serve as an operational professional managing day-to-day customer relationships and platform adoption within B2B SaaS and marketplace environments. You will be the primary operational contact for assigned accounts, answering platform questions and supporting routine workflows.
Key responsibilities include:
- Guide customers in adopting existing and newly released platform capabilities to deepen engagement and drive marketplace growth
- Manage end-to-end ISV and product onboarding, including SKU validation, pricing model configuration, contract terms, trial setups, and launch readiness
- Lead recurring strategic touchpoints with Enterprise accounts and facilitate structured, low-touch launch frameworks for Self-Serve customers
- Review weekly release notes to identify features relevant to customer roadmaps and proactively recommend solutions addressing gaps or growth opportunities
- Produce operational content and deliver enablement sessions for customer-facing Sales, Operations, and Support teams
- Route and escalate custom integration needs or out-of-scope technical requests in partnership with Account Managers, Technical Consultants, and Solution Consultants
- Manage competing priorities across multiple accounts with structured, analytical approach while keeping SLAs and customer outcomes front and center
You will translate business requirements into practical, out-of-the-box software solutions and communicate guidance clearly to both technical and non-technical audiences. You will collaborate naturally with account managers, product managers, and technical consultants, knowing when to resolve issues yourself and when to escalate.
Requirements:
- 3+ years of experience in SaaS, cloud commerce, marketplace operations, technical account management, or functional consulting role
- Working knowledge of B2B marketplace concepts: subscription lifecycles, catalog structures, partner onboarding, and pricing models
- Hands-on experience with tools such as Zendesk, Jira, or CRM platforms, and comfort navigating complex software back-office settings
- Ability to translate business requirements into platform configurations and deliver clear, documentation-first guidance to customers
- Strong prioritization skills to manage concurrent requests across multiple accounts with varying urgency and SLA requirements
