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Flexport is a global logistics and freight forwarding platform that moves over $19B in merchandise annually across 112 countries. As Market Performance Associate for Ocean Gateway, you will own ground performance strategy and planning for assigned markets, with a primary objective of achieving 95%+ on-time delivery performance.
You will develop and maintain vendor relationships with drayage partners, terminals, shipping lines, rail providers, and truckers to ensure consistent Service Level Agreement (SLA) compliance. Key responsibilities include coaching vendors on performance, serving as their escalation point, and providing technical support on Flexport's Transmission platform. You'll collaborate with the Trucking Procurement team to optimize volume allocations and provide market insights to guide carrier onboarding priorities.
You will build and maintain performance dashboards measuring trucking SLAs, manage market and vendor-level reporting including inbound forecasting and milestone tracking, and oversee implementation of new FCL/LCL destination business through carrier selection, SOP development, and shipment monitoring. You'll work closely with Gateway Execution operators to gather feedback and navigate service escalations to maintain positive customer experiences.
The role requires a BA/BS degree and 2+ years of experience in freight forwarding, transportation, or supply chain operations. You should have deep knowledge of ground transportation, imports/exports, and vendor management. Strong analytical skills with proficiency in Excel, SQL, Looker, and Snowflake are essential. You'll need excellent communication and interpersonal skills, strategic vision, and a data-driven approach to problem-solving.
