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Salary: USD 110,000 - 123,000 / annual
Airbnb is seeking a Market Manager to drive the health and expansion of hotel supply in Charleston and Myrtle Beach, South Carolina. You will manage the Hotels business in your designated region, optimizing partner setup through discounts, availability management, and other operational levers while enhancing Airbnb's market presence through cross-functional collaboration.
In this role, you will build and manage partner relationships within your territory, conduct regular optimization calls and business reviews with hotel partners, and implement strategies to manage thousands of hotels across your region. You'll educate clients on product updates, cascade feedback to internal stakeholders, and leverage data to identify strategic growth opportunities. Working cross-functionally with product, communications, public policy, legal, tax, and customer support teams, you will develop and implement localized supply management strategies for both established and emerging markets.
Key responsibilities include surpassing quarterly sales targets, providing exceptional in-person support to partners, developing tiering and account management strategies, converting hotel leads, and managing relationships with strategic partners. You will represent Airbnb at industry conferences and external meetings, acquire comprehensive knowledge of local market trends, and understand technical aspects of software partnerships to ensure seamless experiences for hosts and guests. An entrepreneurial approach to developing unique engagement projects and fostering innovation within your territory is expected.
REQUIREMENTS:
- 6+ years of experience in new sales, account management, and partner support
- 2+ years of tech/travel industry experience (preferred)
- Proven track record managing a book of business and converting opportunities
- Proficient quantitative skills with ability to interpret and apply data in day-to-day work
- Ability to work at both strategic and tactical levels in ambiguous environments
- Proven cross-functional collaboration experience
- Excellent communication and presentation skills (phone, email, in-person)
- Charismatic self-starter who is resourceful, self-sufficient, with strong time management
- Highly proficient in CRM software, particularly Salesforce (preferred)
- Must be based in Charleston or Myrtle Beach, SC with willingness to travel regularly (approximately every 4-6 weeks)
- Passion for Airbnb, travel, and the sharing economy (being an Airbnb host is a plus)
