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Anduril Industries, a defense technology company, is seeking a Manufacturing Systems Specialist to join its Digital Manufacturing team in Costa Mesa, California. The Digital Manufacturing team optimizes manufacturing operations through implementation and management of advanced digital solutions, ensuring processes are efficient, scalable, and integrated with industry standards.
In this role, you will serve as the critical bridge between production operations and digital manufacturing systems (PLM/ERP/MES). Your primary responsibility is to respond to and resolve manufacturing support incidents submitted by internal stakeholders across Anduril's global manufacturing operations. You will own the complete lifecycle of incident management: intake, evaluation, debugging, escalation, communications, and tracking.
Key responsibilities include:
- Monitor and intake reported software problems across multiple manufacturing platforms
- Conduct root cause analysis by observing actual manufacturing processes and their interaction with digital systems
- Evaluate urgency, impact, and scope of incidents based on real manufacturing constraints and production schedules
- Escalate to engineering support when required, providing clear operational context about manufacturing realities
- Work directly with manufacturing engineers and technicians, regularly visiting the production floor
- Collaborate with software development teams, enterprise solution architects, and manufacturing subject matter experts
- Propose new functionality and process improvements to enhance operator experience and streamline workflows
- Proactively identify unreported problems through observation and system data analysis
- Create and maintain standard operating procedures for new feature workflows
- Develop workarounds and best practices accommodating both system limitations and production requirements
- Lead and coordinate training for new feature rollouts
- Build trusted relationships with key stakeholders across the business
The user base you support consists primarily of manufacturing engineers and senior manufacturing technicians. Support case duration and technical complexity will vary widely.
REQUIREMENTS:
- 2+ years in technical support, deployment, or system maintenance roles
- Hands-on debugging expertise with integrated enterprise systems, including MES, ERP, PLM
- Demonstrated ability to multitask competing support demands in fast-paced environments
- Functional understanding of basic manufacturing concepts, processes, and terminology, and how they relate to software tools and data objects
- History of collaborative engagement with software engineers
