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Rippling is seeking a Manager of Workplace Operations for the West Coast to own day-to-day operations and operational readiness across the San Francisco headquarters, Seattle, and Austin offices. This is a hands-on leadership role requiring someone who can move fluidly between strategy and execution, with strong organizational skills and the ability to solve real operational problems under pressure.
Key Responsibilities:
Day-to-Day Operations: Lead daily workplace operations with focus on San Francisco HQ. Manage, coach, and develop a team of Workplace Coordinators through practical ownership of projects, documentation, systems, and cross-functional work. Proactively identify issues, respond quickly to employee needs, and ensure operational standards are met in real time. Oversee core workplace services including facilities, janitorial, supplies, mail/package handling, food and beverage, conference rooms, visitor support, and general office readiness. Use data from tickets, employee feedback, walkthroughs, incidents, and team observations to identify patterns and improve employee experience. Support office openings, moves, decommissions, and other workspace changes.
Operational Standards & Scalable Processes: Create, improve, and standardize workplace programs, SOPs, playbooks, and trackers that help the global Workplace team operate consistently across offices. Identify manual or repetitive workflows that should become templates, automations, dashboards, forms, or lightweight internal tools. Balance consistency with local office nuance, ensuring standards are useful in practice. Build practical project plans, timelines, employee communication plans, and onsite readiness plans for major workplace changes.
Vendor & Budget Management: Manage regional vendors, ensuring they meet quality, responsiveness, cost, and service expectations. Own vendor escalations and recurring business reviews, translating feedback into clear corrective actions. Support budget planning, invoice review, and purchase approvals for West Coast workplace operations. Make practical tradeoffs reflecting Rippling's operating principles: frugality, urgency, and high standards. Evaluate when to insource, outsource, renegotiate, simplify, or change vendors based on operational need and employee impact.
Cross-Functional Partnership: Act as a trusted operational partner to leaders and teams who depend on the office experience. Translate employee feedback and business needs into specific workplace improvements. Partner with Workplace Technology and IT on AV and Network issues, control access tooling, and office technology reliability. Coordinate across business stakeholders to ensure workplace changes are practical, well-communicated, and executed on time.
About Rippling: Rippling gives businesses one place to run HR, IT, and Finance, bringing together workforce systems normally scattered across a company like payroll, expenses, benefits, and computers. The company has raised $1.4B+ from top investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock, and was named one of America's best startup employers by Forbes.
Requirements:
- 7+ years of experience in workplace operations, including 3+ years management experience in high-growth technology or multi-site workplace environments
- Strong hands-on operational instincts; notice details, solve problems quickly, and take ownership
- Strong project management, written, and verbal communication skills, including ability to manage timelines, dependencies, stakeholders, vendors, budgets, and onsite execution
- Comfort operating in a fast-paced, high-change environment where priorities shift and execution speed matters
- Strong judgment around employee experience, cost discipline, vendor performance, and operational risk
- Experience building SOPs, playbooks, trackers, intake processes, dashboards, or other systems that make operations more scalable
Note: Rippling values in-office collaboration and expects office-based employees (those within a defined radius of a Rippling office) to work in the office at least three days a week as an essential function of the role.
