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Salary: USD 80,000 - 90,000 / annual
Darwin Homes is a property management technology platform serving single-family rental owners and residents. The company was founded by alumni from DoorDash, Square, Facebook, and other top tech companies, backed by Khosla and Fifth Wall, and acquired by Pagaya Technologies (publicly traded) in 2023. Pagaya is an AI/ML data technology company with offices in Tel Aviv, New York, and Austin.
This role manages the turnover and make-ready operations for Darwin Homes' growing portfolio of rental properties nationwide. You will lead and manage a team of local and offshore Turn/Make-Ready Coordinators and Dispatchers while overseeing dozens of turn/make-ready projects across the country.
Key responsibilities include:
- Lead and manage a distributed team of coordinators and dispatchers
- Meet assigned KPIs across four critical areas: Vacate to Turn Start, Turn Duration, Turn Cost, and Turn Quality
- Develop and maintain a nationwide network of general contractors and trade vendors
- Leverage mechanical and construction expertise to identify warranty issues and manage vendor performance
- Compare Rent Ready Inspections against approved estimates for accuracy and quality using proof-of-work photos and third-party inspection reports
- Ensure move-in inspections and repairs are completed timely and to high quality standards
- Process related administrative matters accurately and on schedule
- Interact with and influence senior leaders to achieve organizational KPIs
- Interface with HOAs and municipalities as needed
You will report to the Director, Turns, Repairs & Maintenance and operate with broad authority and minimal supervision. The role is non-exempt and may require flexible scheduling including occasional evenings and weekends.
REQUIREMENTS:
- 3+ years of turnover management experience in real estate, preferably residential single-family rentals
- Subject matter expert in residential turn, renovation, and maintenance technical applications and business practices
- Broadly experienced, multi-disciplinary professional able to operate independently with broad authority
- Ability to interact with and influence senior leaders
- Experience interfacing with HOAs and municipalities
- Organized, detail-oriented, comfortable with data entry
- Ability to work flexible schedule including occasional evenings and weekends
- Comfortable navigating new technology; competency in MS Office, Google Office Suite, and Slack
- Bachelor's Degree preferred but not required
