SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 140,000 - 180,000 / annual
Manifold is an AI platform for life sciences that accelerates the discovery and delivery of medicines. The company helps global research institutions and biopharma companies speed up workflows across target identification, clinical development, market access, and precision medicine, while maintaining governance standards required in life sciences.
You will manage strategic account relationships for Manifold's most important customers—data providers and health systems that generate and steward multimodal data (genomic, imaging, clinical, real-world data). You own the full relationship lifecycle from post-implementation adoption through renewal and expansion, serving as the operational and commercial owner accountable for renewals, upsells, cross-sells, and expansion revenue.
Key responsibilities include:
- Serve as trusted advisor to customers, translating their business and scientific priorities into Manifold value propositions
- Own customer health, satisfaction, retention, and growth across your portfolio
- Run regular business reviews and maintain multi-threaded relationships across customer organizations
- Proactively identify expansion opportunities across new datasets, business units, and use cases
- Build and maintain living account plans with clear growth theses, competitive analysis, and risk assessment
- Coordinate internal account teams across Product, Professional Services, and Legal
- Manage sales-to-implementation handoffs to ensure continuity
- Partner with technical teams to understand platform usage in R&D workflows (genomics, digital pathology, real-world data)
- Own portfolio status and relationship health tracking, surfacing risk early
You report to the VP, Strategic Account Management and work directly with senior customer stakeholders such as chief data officers and commercialization leads.
Requirements:
- 5+ years managing strategic account relationships with revenue or retention accountability, ideally selling to health systems or data providers in life sciences and healthcare
- Working understanding of multimodal data (genomic, imaging, clinical, real-world data) and its use in biopharma R&D
- Track record of owning both relationship health and commercial outcomes on accounts
- Strong listening and diagnostic skills to identify customer problems and mobilize internal resources
- Experience independently structuring and negotiating contract terms with Legal and Finance
- Excellent relationship management and executive-level communication skills
- Customer-first mindset with direct experience shaping solutions with customers or end users
- Advanced degree in life sciences, genomics, or related scientific/technical field, or comparable experience that earns credibility with PhD-level stakeholders
