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Celonis is the global leader in Process Intelligence and Process Mining technology, operating as one of the world's fastest-growing enterprise SaaS companies. The company leverages advanced AI capabilities—specifically its Process Intelligence Graph—to transform data insights into immediate business action.
As Services Manager, you will lead and develop a team of 5-10 Consultants and Project Managers, driving successful deployments of Celonis technology across North American customers in various industry clusters. Your responsibilities span multiple dimensions:
Sales & Revenue: Position and sell services offerings, collaborate closely with Sales and Value Engineering teams to support land-and-expand motions, maximize services revenue, and ensure utilization targets are met.
Delivery & Execution: Manage a portfolio of complex projects to successful completion, build direct relationships with the region's largest and most strategic customers, ensure timely and high-quality technology deployments with measurable business impact, handle customer escalations, and manage resource capacity and staffing across all engagements.
Value & Adoption: Drive a value-focused mindset within your team, ensure robust project governance for rapid ROI delivery, and oversee comprehensive adoption plans including user onboarding, training, and knowledge transfer in collaboration with the Academy.
Product Leadership: Maintain deep product and technical knowledge to provide thought leadership to customers, ensure best-practice implementation of Celonis software, and keep your consulting team fully enabled on all product capabilities, especially for new product introductions.
People Management: Build and support a high-performing team, proactively manage hiring, attrition, productivity, morale, and training. Develop career paths for team members within the Services organization and broader Celonis.
Partner Relations: Build relationships with strategic partners in the region to support key customer engagements.
Required qualifications include 7+ years delivering complex projects as a Program Manager or Director, proven leadership experience managing or leading BI/analytics project teams, a track record with complex transformational customer programs, understanding of Celonis product implementation, experience managing professional services teams in enterprise SaaS, proven ability to build relationships with sales teams and engage in deal cycles, leadership experience with senior/executive customers, and strong recruiting and talent retention skills.
