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Salary: USD 150,000 - 170,000 / annual
Mirum Pharmaceuticals, a biopharmaceutical company focused on rare disease treatments, is seeking a Manager of Sales and Marketing Operations to support the commercial organization and field teams. This role sits within the commercial operations function and reports to the Sr. Manager, Sales Operations, offering meaningful ownership of core operational processes while contributing to broader strategic initiatives.
Key responsibilities include:
**Sales Operations & Field Support**: Serve as a primary resource for field sales operations, troubleshooting ad-hoc requests related to Veeva CRM, Power BI reporting, and commercial processes. Manage incentive compensation payout administration, including DocuSign approvals, Finance submissions, and end-of-quarter communications.
**CRM & Technology Operations**: Lead day-to-day administration of Veeva CRM, including customer/master data maintenance, user support, field requests, and UAT for new enhancements. Own the Commercial Operations shared inbox and coordinate field communications, including quarterly newsletters.
**Reporting & Analytics**: Produce and maintain recurring sales effectiveness and commercial reporting covering call activity, RTE utilization, exhibits/sponsorships, and performance metrics for Field Commercial and Medical leadership.
**Marketing Operations**: Coordinate testing-kit operations and inventory management, print production fulfillment, and inventory tracking.
**Process Improvement**: Develop and maintain standard operating procedures, process documentation, and tracking mechanisms. Identify opportunities to streamline, automate, and improve operational processes to reduce manual work and enhance field experience.
**Project Management**: Manage multiple concurrent operational priorities and projects, ensuring accurate, efficient, and timely delivery of deliverables.
Required qualifications: Bachelor's degree and 3+ years of Sales Operations, Field Operations, or related experience in pharmaceutical or biotech (including consulting/supplier roles). Strong understanding of sales operations processes and field support needs. Proficiency with CRM and business intelligence platforms (Veeva CRM and Power BI preferred). Knowledge of pharmaceutical data sources and structures. Proficiency in MS Office tools. Strong project management, interpersonal, and communication skills. Ability to work independently, exercise sound judgment, and adapt to evolving business needs.
