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Salary: USD 124,000 - 138,000 / annual
Quince is a manufacturer-to-consumer (M2C) fashion and accessories brand on a mission to deliver high-quality essentials at low prices, fairly and sustainably. The company operates a direct-to-consumer model that eliminates traditional retail layers, working directly with manufacturing partners and leveraging proprietary technology and analytics to scale.
The Manager, Return To Vendor (RTV) is a key individual contributor within the Sourcing organization responsible for overseeing the end-to-end RTV process across Quince's retail and e-commerce supply chain. This role serves as the primary point of contact for vendor return negotiations, disputes, and recovery, ensuring that defective, excess, and non-conforming merchandise is resolved efficiently and that the company maximizes recovery value.
Key responsibilities include:
**RTV Program Ownership:** Own and manage the full RTV lifecycle from claim initiation through resolution, credit receipt, or physical return logistics. Establish and maintain a centralized RTV tracking system to monitor open claims, aging balances, and recovery rates. Develop and enforce RTV policies, standard operating procedures, and escalation protocols. Partner with Buying and Planning teams to identify and prioritize RTV candidates across categories.
**Vendor Negotiation & Relationship Management:** Lead direct negotiations with vendor partners to secure credits, replacements, or return authorizations in alignment with contractual terms. Build and maintain productive vendor relationships while assertively advocating for the company's financial interests. Review and interpret vendor contracts and purchase order terms related to returns, defects, and chargebacks. Identify recurring quality or compliance issues with vendors and escalate to the Sourcing Director for strategic action.
**Cross-Functional Collaboration:** Collaborate with Logistics and Warehouse teams to coordinate physical return shipments, disposition of goods, and inbound/outbound documentation. Partner with Finance and Accounts Payable to ensure timely posting of vendor credits and accurate reconciliation of RTV balances. Work with the Quality Assurance team to document and report on product defect trends. Support Buying teams during vendor onboarding to ensure RTV terms and expectations are clearly defined.
**Reporting & Continuous Improvement:** Produce regular reporting on RTV volume, recovery rate, aging claims, and open liabilities for senior leadership review. Identify process gaps and implement improvements to reduce cycle time, increase recovery, and minimize dispute resolution time. Benchmark RTV performance against industry standards and recommend best practices.
The ideal candidate is highly analytical, a skilled negotiator, and comfortable operating cross-functionally with Merchandising, Quality, Logistics, Finance, and Vendor partners.
**Requirements:**
- 5+ years of experience in sourcing, procurement, vendor management, or supply chain with direct RTV, chargeback, or vendor compliance exposure
- Demonstrated experience negotiating with vendor partners, including knowledge of contract terms, credit processes, and dispute resolution
- Strong analytical skills with the ability to manage large volumes of data and derive actionable insights
- Proficiency in Google Sheets; experience with ERP systems (SAP, Oracle, or equivalent) and inventory/order management platforms
- Excellent written and verbal communication skills with the ability to influence without authority across internal teams and external partners
- Highly organized with strong attention to detail and the ability to manage multiple open claims and priorities simultaneously
