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Zscaler is seeking a Manager of Professional Services to lead delivery and post-sales deployment programs in the AMS Central Region (Costa Rica). You will manage a high-performing team of technical consultants and project managers, ensuring customer-centric excellence while driving efficiency, scalability, and profitability of cloud security solutions.
Key Responsibilities:
- Lead and manage a technical team of consultants and project managers responsible for Zscaler solution deployments and support in the AMS Central Region
- Own hiring, onboarding, development, and performance management to ensure high-quality delivery
- Manage cross-functional relationships across Sales, Customer Success, Product Management, and Support to drive successful deployments
- Participate in long-term planning and strategic decision-making with global partners, including PS Sales and Practice leads
- Drive operational excellence through process improvement, tooling, and effective KPI management to enhance automation and reduce manual effort
About Zscaler:
Zscaler (NASDAQ: ZS) accelerates digital transformation through its Zero Trust Exchange platform, which protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally, the SASE-based platform is the world's largest in-line cloud security platform. The company is building an AI-native enterprise where human potential is amplified by machine intelligence.
Requirements:
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
- 5+ years of experience in Professional Services or Consulting delivery within enterprise software or SaaS
- 3+ years of experience in a leadership role managing delivery teams in a high-growth environment
- Proven experience managing geographically distributed teams and cross-functional stakeholders
- Demonstrated experience in leadership development and implementing organizational strategy
- Technical expertise in network technologies, VPNs, firewalls, proxies, and cloud security protocols
Preferred Qualifications:
- Experience leveraging AI tools and automation to optimize delivery workflows, operational efficiency, or team performance
- Direct familiarity with Zscaler technology or cloud security frameworks
- Relevant industry certifications such as AWS, Azure, GCP, PMP, or CISSP, or an advanced degree in IT or Computer Science
