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Convey is seeking a Manager of Product Operations to partner with the Chief Product Officer and establish operational discipline across Product and R&D functions. This role offers the opportunity to build and scale a growing Product Operations function while leading a small team.
Key responsibilities include:
- Partner with the CPO to manage product and engineering planning, roadmap development, reporting, and operating cadences
- Build data infrastructure, dashboards, and reporting systems to provide leadership with clear visibility into product performance and progress
- Lead the agile/scrum delivery practice in partnership with Engineering leadership to improve execution and accountability
- Own product operations tools, documentation standards, and drive continuous improvement initiatives
- Operationalize product compliance requirements and manage the compliance review process with Legal
- Own customer security and compliance questionnaire responses
- Lead pricing operations across the product portfolio, including rate structures, packaging, deal governance, and supporting systems
- Support pricing analysis and evaluation of pricing models for acquisitions
- Directly manage and develop a small team with opportunity to grow the function over time
- Help integrate teams and processes from acquired businesses into Convey's operating model
The ideal candidate will bring operational rigor and structure to complex environments while building high-performing teams. You'll work directly with executive leadership and shape how Product and Engineering plan, execute, measure, and scale.
REQUIREMENTS:
- 4–6+ years of experience in Product Operations, Business Operations, or related role within a scaled software organization
- Direct experience managing and developing people
- Strong analytical and operational skills with data-driven decision-making approach
- Experience with SaaS pricing, packaging, or pricing operations
- Familiarity with product compliance and regulated environments
- Experience partnering with Agile/Scrum or software delivery teams
- Exceptional communication and stakeholder management skills
- Highly organized, detail-oriented leader who can prioritize, make decisions, and drive execution without micromanaging
- Bachelor's degree or equivalent experience
BONUS: Experience in utilities, regulated communications, or B2B SaaS; exposure to Scrum Master or Agile coaching practices; pricing strategy; or integrating teams and processes following acquisition.
