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Salary: USD 117,576 - 154,318 / annual
Oscar Health is a technology-driven health insurance company founded in 2012, built around a full-stack platform with a focus on member service. The Manager, Process Improvement will join the Operational Excellence Team, reporting to the Director of Process Improvement.
In this role, you will partner with cross-functional leaders, project managers, and business stakeholders to identify and solve operational challenges within the insurance operations function. You will be responsible for identifying critical processes, defining business requirements, and conducting comprehensive process mapping and assessment. Your core responsibilities include developing new processes and reengineering existing ones to drive efficiency and effectiveness, while supporting implementation across the organization.
Key responsibilities include:
- Partnering with core insurance operations leaders to identify and implement solutions to operational challenges
- Supporting frictionless delivery of value to members and providers
- Modeling and promoting a continuous improvement mindset across the organization
- Implementing continuous improvement tools aligned to industry standards and best practices
- Utilizing programmatic frameworks and measuring outcomes across simultaneous improvement projects
- Applying Lean and Six Sigma principles to engineer and implement consistent organizational processes
- Creating Product Requirements Documents (PRDs), process maps, standard operating procedures, and policy documents
- Ensuring foundational stability and scalability within areas of responsibility
- Maintaining compliance with applicable laws and regulations
The position is based in the New York City office with a hybrid schedule requiring 3 days in-office per week. Thursdays are mandatory for team meetings and events; the other two office days are flexible. Travel up to 10% monthly is required.
Requirements:
- Bachelor's degree or 4+ years of commensurate experience
- 4+ years of work experience in health insurance operations, specifically in claims processing, utilization management, or call center operations
- 3+ years of experience with data software (Excel, SQL, Python, or other data analytics tools)
- 3+ years of end-to-end project management experience
- 3+ years of experience designing and improving workflows and establishing operating and technical procedures
- 3+ years of experience with process improvement methodologies such as Lean Six Sigma
Bonus qualifications:
- Bachelor's degree in Engineering, Business Administration, or related field
- Lean Six Sigma Green Belt certification or higher
