SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 105,818 - 138,886 / annual
Oscar Health is seeking a Manager, Process Improvement to join the Operational Excellence Team. Oscar is a health insurance company built on a full-stack technology platform, founded in 2012 with a focus on member-centric service.
In this role, you will work closely with cross-functional leaders, project managers, and business stakeholders to identify and solve operational challenges. You will be responsible for identifying critical business processes, defining requirements, conducting process mapping, assessing effectiveness and efficiency, and developing or reengineering processes to support implementation. You will report to the Director, Process Improvement.
Key responsibilities include:
- Partnering with insurance operations leaders to identify and implement solutions to operational challenges
- Supporting the core insurance organization in delivering frictionless value to members and providers
- Modeling and promoting a continuous improvement mindset across the organization
- Implementing continuous improvement tools aligned to industry standards and best practices
- Collaborating cross-functionally to drive operational excellence
- Managing simultaneous improvement projects using programmatic frameworks and tools
- Applying Lean and Six Sigma principles to engineer and implement consistent organizational processes
- Creating process documentation including PRDs, process maps, standard operating procedures, and policy documents
- Ensuring compliance with applicable laws and regulations
The position is hybrid-based in Tempe, Arizona, requiring 3 days per week in-office (Thursdays mandatory for team meetings; two other days flexible). Travel up to 10% monthly is required.
Requirements:
- Bachelor's degree or 4+ years of commensurate experience
- 4+ years of work experience in health insurance operations, specifically in claims processing, utilization management, or call center operations
- 3+ years of experience with data software (Excel, SQL, Python, or other data analytics tools)
- 3+ years of end-to-end project management experience
- 3+ years of experience designing and improving workflows and developing accompanying operating and technical procedures
- 3+ years of experience with process improvement methodologies such as Lean Six Sigma
Bonus qualifications:
- Bachelor's degree in Engineering, Business Administration, or related field
- Lean Six Sigma Green Belt certification or higher
