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Salary: USD 46,300 - 52,050 / annual
Remote is a global employment platform that helps organizations recruit, pay, and manage international teams compliantly. This role leads a high-volume, regionally aligned operations team supporting employee onboarding across multiple countries in the AMER region.
As Manager of Onboarding Operations, you will own people leadership, delivery quality, compliance, and operational performance across the employee onboarding lifecycle. You'll lead, coach, and mentor a team of Onboarding Operations Specialists, creating an inclusive, high-performing environment. Key responsibilities include managing team performance against operational targets and service standards, handling all aspects of people leadership (motivation, feedback, performance reviews, difficult conversations), and serving as an escalation point for complex onboarding and operational challenges.
You will use data to track team performance, capacity, quality, and risk, providing clear recommendations to leadership. A significant part of this role involves identifying and implementing improvements to onboarding processes and the employee/customer experience. You'll collaborate with managers globally to drive operational change and share best practices.
The role emphasizes AI and automation adoption. You'll identify opportunities to simplify, standardize, or automate workflows, lead adoption of approved AI and automation tools within your team, and partner with technical and data specialists to define requirements, test solutions, and support implementation. You'll measure whether changes improve efficiency, accuracy, quality, capacity, employee experience, or customer outcomes.
You'll also serve as a subject-matter expert on global employee onboarding and escalations, ensure employee information remains accurate and secure, and support reporting, audit, compliance, and data-integrity initiatives.
Remote offers a fully remote, asynchronous work culture with flexible hours and the ability to work from anywhere. The company operates across 6 continents and values innovation, with AI and automation capabilities built into role requirements.
**Requirements:**
- Demonstrated people-management experience in a high-volume operational environment
- People-first leadership approach: builds trust, empowers others, takes accountability for team performance
- Experience developing scalable operational processes while maintaining high standards of quality, compliance, and employee/customer experience
- Understanding of employment and/or labour laws, benefits, payroll processes, and employment contracts across multiple countries, or ability to learn quickly
- Strong stakeholder-management skills; ability to work effectively across teams and communicate clearly during complex or sensitive situations
- Strong operational judgement balancing compliance, team capacity, service quality, and scalable delivery
- Comfortable using data to make decisions, monitor performance, identify risks, and recommend improvements
- Comfortable using AI and automation tools to improve productivity, service quality, and operational consistency
- Ability to identify repetitive work and process friction suitable for automation or AI-assisted workflows
- Experience leading change and helping teams adopt new tools or ways of working (technical implementation experience welcome but not essential)
- Ability to partner effectively with technical, data, or automation specialists to define requirements, test solutions, and support adoption
- Sound judgement in responsible AI use, including data privacy, security, compliance, accuracy, and appropriate human oversight
- Calm under pressure; able to hold difficult conversations, resolve conflict, and escalate appropriately
- Pragmatic, flexible, able to operate independently in fast-paced, international, high-growth environment
- International people operations or HR generalist experience well regarded
- Fluent English (written and spoken); fluency in additional language a bonus
- Remote work experience considered a plus but not required
