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Salary: BRL 316,550 - 356,150 / annual
Remote is a global HR platform enabling businesses to recruit, pay, and manage international teams compliantly. This role manages a high-volume, regionally aligned operations team supporting employee onboarding across multiple countries in the Americas (AMER region).
As Manager of Onboarding Operations, you will lead and mentor a team of Onboarding Operations Specialists, owning team performance, delivery quality, and achievement against operational targets and service standards. You will manage all aspects of people leadership including motivation, feedback, performance reviews, difficult conversations, and conflict resolution. You will act as an escalation point for complex employee onboarding and operational challenges, coordinating cross-functional ownership and escalating to leadership where required.
Key responsibilities include: leading team coaching and mentoring; owning team performance and service delivery; managing people leadership across motivation, feedback, and performance; serving as escalation point for complex onboarding challenges; collaborating with global managers to drive operational change and maintain regional alignment; using data to track team performance, capacity, quality, and risk; continuously identifying and implementing process improvements; serving as subject-matter expert on global employee onboarding and escalations; supporting reporting, audit, compliance, and data-integrity initiatives; identifying opportunities to simplify, standardize, or automate workflows; leading adoption of AI and automation tools within the team with appropriate training and controls; partnering with operational excellence, data, and technical specialists to define requirements and support implementation; measuring whether changes improve efficiency, accuracy, quality, capacity, employee experience, or customer outcomes; encouraging responsible experimentation and continuous improvement; and taking initiatives from identification through to sustainable scale.
The role emphasizes operational leadership in a high-growth, international, fully remote environment. You will report to the Senior Manager of Onboarding Operations and work within the Operations team.
REQUIREMENTS:
- Demonstrated people-management experience in a high-volume operational environment
- People-first leadership approach: builds trust, empowers others, takes accountability for team performance and outcomes
- Experience developing scalable operational processes while maintaining high standards of quality, compliance, and employee/customer experience
- Understanding of employment and/or labour laws, benefits, payroll processes, and employment contracts across multiple countries, or ability to learn these quickly
- Strong stakeholder-management skills; ability to work effectively across teams and communicate clearly during complex or sensitive situations
- Strong operational judgement balancing compliance requirements, team capacity, service quality, and scalable delivery
- Comfortable using data to make decisions, monitor performance, identify risks, and recommend improvements
- Comfortable using AI and automation tools to improve productivity, service quality, and operational consistency
- Ability to identify repetitive work and process friction suitable for automation or AI-assisted workflows
- Experience leading change and helping teams adopt new tools or ways of working (technical implementation experience welcome but not essential)
- Ability to partner effectively with technical, data, or automation specialists to define operational requirements, test solutions, and support adoption
- Sound judgement in responsible use of AI, including data privacy, security, compliance, accuracy, and appropriate human oversight
- Calm under pressure; able to hold difficult conversations, resolve conflict, and escalate appropriately
- Pragmatic, flexible, and able to operate independently in fast-paced, international, high-growth environment
- International people operations or HR generalist experience well regarded
- Fluent English (written and spoken); fluency in additional language a bonus
- Remote work experience considered a plus but not required
