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Figma is seeking a Manager of IT Operations to lead the San Francisco IT Operations team. This hybrid role (minimum 2 days/week in office) focuses on building and scaling IT operations to support a rapidly growing design collaboration platform.
Key responsibilities include:
- Lead, coach, and develop the San Francisco IT Operations team and contractors
- Own escalated technical issues and create documentation and processes to scale operations
- Build and maintain dashboards tracking helpdesk metrics (CSAT, SLAs, common issues) to drive data-informed decisions
- Identify and eliminate inefficiencies in IT operations (access requests, automations, lifecycle management)
- Partner cross-functionally across the business to understand needs and solve problems
- Manage hardware and software procurement within budget, forecasting costs for financial planning
- Lead IT projects from conception through completion with cross-departmental collaboration
Required qualifications:
- 3+ years leading a team of IT professionals with diverse responsibilities
- 5+ years direct IT support experience
- Experience managing remote teams, multiple offices, and time zones
- Ability to collaborate with technical and non-technical stakeholders globally
- Advanced knowledge of Okta, Google Workspace, Zoom, Slack, JAMF, and similar SaaS tools
Preferred qualifications:
- Excellent communication and analytical skills with ability to prioritize and lead through complexity
- Leadership focused on team development, accountability, and building resilient systems
- Experience managing vendors and contractor workforces
Figma empowers teams to bring ideas to life through collaborative design and prototyping, from brainstorming through AI-assisted iteration. The company values continuous learning and growth.
