SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 92,000 - 137,500 / annual
Recorded Future, a leading intelligence company serving 1,900+ clients worldwide, is seeking an experienced Manager of Global Billing Operations to lead and scale billing processes across a global customer base.
In this role, you will own the translation of complex SaaS contracts into accurate, timely, and compliant billing outcomes while overseeing collections and ensuring efficient cash realization. You will partner closely with RevOps, Deal Desk, Sales, and Finance leadership to ensure billing processes are scalable, audit-ready, and aligned with business growth.
Key Responsibilities:
Billing Operations & Collections: Own global billing operations ensuring accurate and timely invoice generation aligned with contract terms and pricing structures. Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery. Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors. Serve as the primary escalation point for complex billing issues, disputes, and exceptions. Lead collections processes including AR aging, follow-ups, and dispute resolution. Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness. Ensure timely and accurate cash application and reconciliation.
Process Ownership & Optimization: Own and continuously improve billing and AR processes to drive scalability and efficiency. Identify and implement automation opportunities across systems and workflows. Standardize processes across regions, entities, and customer segments.
Cross-functional Partnerships: Partner with Deal Desk and RevOps to ensure seamless transition from deal structure to billing execution. Partner with Sales and customer stakeholders to resolve payment delays and escalations. Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards.
Controls, Compliance & Audit: Ensure billing and AR processes are SOX-compliant and audit-ready. Own execution and documentation of key billing and AR controls. Support external audits including documentation, walkthroughs, and issue resolution. Maintain compliance with global tax, invoicing, and regulatory requirements.
Team Leadership: Lead, mentor, and develop a high-performing Global Billing Operations team. Establish clear goals, priorities, and performance expectations. Drive a culture of accountability, continuous improvement, and customer focus.
Note: This role requires working from the Recorded Future office in Boston, MA at least 2 days per week.
Requirements:
Required:
- 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology
- 3+ years of people management experience
- Strong Order to Cash experience
- Strong experience with NetSuite and Salesforce
- Deep understanding of billing processes, invoicing structures, and collections workflows
- Experience operating in a high-growth, complex deal environment
- Experience with automation, AI, or process improvement initiatives
- Strong analytical, problem-solving, and communication skills
Preferred:
- Familiarity with ASC 606 and revenue recognition considerations
- Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba)
- Exposure to Government portal WAAF, including tax and multi-entity environments
