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Meesho is reimagining e-commerce for tier-2 and tier-3 cities across India. As Manager of Fulfillment & Experience, you will join a 100+ person team tasked with building world-class supply chain and user experience infrastructure from the ground up.
In this role, you will own key initiatives that reshape how users and sellers interact with the Meesho platform. You will partner closely with Business, Product, Tech, and Data teams to design and execute programs that improve experience metrics (NPS, operational KPIs) and ensure Meesho becomes the preferred e-commerce channel for all customer segments—entrepreneurs, their customers, and suppliers.
Key responsibilities include:
- Designing programs to drive measurable improvements in experience and operational metrics
- Owning user experience for one or more marketplace participant groups
- Contributing to strategy as an advocate for user-centric design
- Influencing product development using data-driven insights from your programs
- Driving program adherence across operations teams and solving edge cases
- Managing internal and external stakeholders to ensure program success
- Engaging leadership as active problem-solving partners
The role emphasizes generalist problem-solving skills and offers mobility across business verticals. You will work in a culture that balances hard work with personal growth, supported by regular one-on-ones, team catch-ups, and recognition programs.
Requirements:
- Bachelor's degree from a premium or top-tier Indian business school preferred
- 3–5 years of total work experience
- Experience in fulfillment, 3PL logistics, and end-to-end supply chain processes
- Background in similar tech startups preferred
- Strong problem-solving and analytical skills
- Solid project management capabilities: ability to lead cross-functional collaboration, prioritize high-impact work, and manage complex projects
- Data-driven and inquisitive mindset
