SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
ID.me is seeking a Manager of Forward Deployed Engineering to lead a small team of engineers embedded with customers, serving as the connective tissue between customer needs, product, and engineering. This role sits within Product Operations and owns the full lifecycle of customer-driven technical work.
In this position, you will manage and mentor a team of forward-deployed engineers who work directly with customers to diagnose integration challenges, troubleshoot real-world issues, and translate findings into actionable technical requirements. You'll be equally comfortable in customer war rooms and backlog-grooming sessions, building trust with technical stakeholders while prioritizing your team's roadmap.
Key responsibilities include: translating ambiguous customer problems into precise technical specifications and data model implications; documenting and routing customer issues so product and engineering teams have full context; building repeatable processes (templates, intake forms, escalation paths) to prevent information loss; managing team goals, technical mentorship, and career development; maintaining and prioritizing the team's backlog under competing customer deadlines; partnering with Product Operations and Engineering leadership on roadmap alignment; establishing metrics for throughput, customer impact, and time-to-resolution; and building durable relationships with customer technical and business stakeholders, including on-site visits and deep working sessions.
You'll represent the voice of the customer internally while communicating ID.me's technical roadmap and constraints externally, keeping both sides aligned. The role requires strong technical fluency—comfort reading API documentation, discussing data models, and troubleshooting integrations—without requiring day-to-day production coding.
ID.me is a digital identity platform serving 152+ million users across 20 federal agencies, 45 state government agencies, 70+ healthcare organizations, and 600+ consumer brands. The company is NIST 800-63-3 IAL2/AAL2 certified and committed to secure digital identity access for all.
