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Motive is a platform that empowers physical operations teams—including safety, operations, and finance—to manage drivers, vehicles, equipment, and fleet-related spend in a single system. The company serves nearly 100,000 customers across transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
As Manager, Financial Products, you will lead the operating performance and growth of all three Financial Products teams. This is a people-management role responsible for translating company and Financial Products strategy into consistent customer onboarding, enablement, adoption, and spend-growth motions across customer segments.
You will lead people managers and individual contributors, establish clear priorities and operating standards, and ensure teams deliver high-quality customer experiences from implementation through sustained product adoption. The role balances customer outcomes, team development, operational efficiency, and commercial impact across the full financial products portfolio.
Key responsibilities include:
- Own strategy, goals, and operating plans for all three Financial Products teams, aligning priorities to company objectives and growth targets
- Translate business strategy into clear segment-level motions for onboarding, enablement, adoption, retention, and expansion
- Establish the right balance of standardized processes and segment-specific execution to enable scaling without losing customer focus
- Identify opportunities to improve card activation, transaction volume, total Motive Card spend, product adoption, customer satisfaction, and operational efficiency
- Partner with leadership to set quarterly priorities, capacity plans, performance targets, and resource requirements
- Lead, coach, and develop managers and team members across all three Financial Products teams
- Set clear expectations for customer ownership, execution quality, productivity, collaboration, and commercial impact
- Build a strong performance-management culture through regular one-on-ones, business reviews, coaching, feedback, and development planning
- Hire, onboard, and retain high-performing talent while creating clear career paths and growth opportunities
- Develop consistent training, playbooks, and best practices that improve execution and reduce dependency on individual expertise
- Recognize strong performance and address performance gaps directly, fairly, and promptly
- Define scorecards and reporting cadence for the Financial Products organization, including onboarding volume, time to launch, activation, adoption, spend, satisfaction, productivity, and quality
- Build and maintain accurate dashboards and reporting that support weekly execution, monthly business reviews, and quarterly planning
- Use data to diagnose performance trends, allocate capacity, identify risks, and make decisions about process and resource investments
Requirements:
- 7+ years of experience in financial services, fintech, SaaS, client onboarding, customer success, sales, operations, or a related field
- 3+ years of experience leading teams, including experience managing managers or leading through other leaders
- Demonstrated ability to own a multi-team operating plan and deliver measurable business results
- Experience building scalable processes for complex customer onboarding, implementation, enablement, or product adoption
- Strong business judgment and analytical skills, with the ability to connect operating metrics to customer and commercial outcomes
- Proven ability to coach, develop, and hold teams accountable in a fast-paced environment
- Strong written, verbal, and executive communication skills
- Experience partnering cross-functionally with Product, Engineering, Sales, Customer Success, Risk, Support, and Operations teams
- Experience using Salesforce and business reporting tools to manage performance, pipeline, account activity, and customer outcomes
