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Salary: USD 239,000 - 292,000 / annual
Garner Health is transforming the U.S. healthcare system by partnering with employers to redesign healthcare delivery. The company applies 550+ proprietary clinical metrics across 80+ specialties to identify top-performing doctors and steer members to higher-quality care, resulting in better outcomes and lower costs. Garner has helped 2.5M+ people access better care and saved $1B in healthcare costs in five years.
You will lead the engineering efforts for Garner's Business Technology area, which powers the company's internal customer support engine and employee-facing systems. Reporting to the VP of Platform Engineering, you are responsible for the technical vision and execution that enables Garner to maintain industry-leading efficiency while scaling to support a rapidly expanding employee base.
Key responsibilities include:
- Own Garner's identity provider solution end-to-end, ensuring optimal onboarding and off-boarding for employees and contractors while maintaining security standards
- Own Garner's internal network end-to-end, ensuring seamless networking for employees at the NYC headquarters
- Grow and develop the business technology team, including capacity planning, hiring, development, and resource management for support and systems engineering staff
- Create and nurture meaningful metrics demonstrating organizational health, including Support SLA adherence and other KPIs
The ideal candidate demonstrates mastery in managing high-impact strategic relationships with internal stakeholders, ensuring technical roadmaps align with employee experience objectives. You have the capacity to identify and correct employee misallocations, focusing the team on highest-leverage opportunities. You bring a systematic approach that drives innovation in internal employee experience delivery, operate with intense urgency, own results through individual accountability, and provide authentic, direct feedback to elevate your team.
Technologies used include Okta, Iru, Crowdstrike, Serval/Ravenna, Claude, Google Workspace, and macOS.
The role is based in Garner's New York City office (Financial District) with a hybrid schedule requiring in-office presence Tuesday, Wednesday, and Thursday.
Requirements:
- Proven experience managing engineering teams
- Mastery in managing high-impact strategic relationships with internal stakeholders
- Ability to identify and correct employee misallocations
- Systematic approach to driving innovation in employee experience
- Commitment to operating with intense urgency and individual accountability
- Experience with identity provider solutions and/or internal network infrastructure preferred
