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ServiceNow's TA Innovation & Infrastructure team is seeking a Manager to lead emerging talent acquisition capabilities and pilot programs. This is a newly created role at the intersection of talent acquisition and AI-native transformation, working directly with ServiceNow's product organization through the Customer Zero program.
You will serve as the execution engine for the TA Innovation roadmap, responsible for:
• Owning the innovation portfolio's rhythm, including milestones, coordination, status reporting, and stakeholder communications to keep all parties informed.
• Driving pilot program management from kickoff through results, tracking success metrics, organizing workstreams, and ensuring cross-functional team reviews stay on track.
• Coordinating RFIs (Requests for Information) for new technology evaluation, managing timelines, inputs, and documentation as the team assesses emerging candidate evaluation tools and related solutions.
• Shaping the innovation narrative by translating technical and in-progress work into compelling stories that build momentum and confidence with leadership. You will own all TA Innovation updates to the broader TA&M organization.
• Serving as the cybersecurity point person for administrative and fraud management needs.
This role offers a front-row seat to emerging technology evaluation and the pilots that will shape ServiceNow's future talent acquisition tech stack. You'll work closely with the Director of TA Innovation and cross-functionally with the AI Center of Excellence, Cybersecurity, Product, and Technology teams.
ServiceNow is the AI control tower for business reinvention, serving 85% of the Fortune 500. The company is building an AI-native culture where technology and talent drive transformation.
Requirements:
• Experience in TA technology, program management, or innovation-adjacent roles within SaaS or similarly fast-moving environments
• Demonstrated ability to organize complexity—multiple pilots, stakeholders, and timelines—into clear, actionable plans
• Intrinsic motivation and comfort operating with autonomy across execution, coordination, and reporting
• Strong written and verbal communication skills; ability to translate technical or in-progress work into narratives that resonate with leadership
• Collaborative mindset and willingness to work cross-functionally across multiple teams and disciplines
