SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 105,040 - 131,280 / annual
Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering empirical Earth observation data via a cloud-based platform to commercial, environmental, and humanitarian sectors. The company controls every component of hardware design, manufacturing, data processing, and software engineering.
You will lead a global team of high-touch Customer Success Managers (CSMs) dedicated to accelerating adoption, retention, and expansion across Planet's key commercial accounts in agriculture, energy, insurance, finance, and enterprise technologies. Reporting to the Global Director of Customer Success, you will oversee daily operations for the commercial portfolio and ensure the team has the strategy and resources needed to deliver measurable business value and ROI.
This role serves as a leader and advocate for strategic enterprise customers, acting as a key escalation point for critical account health and commercial growth. You will work closely with Regional Sales Directors, Account Executives, Pre-Sales, and Product leadership to execute a unified commercial strategy.
Key responsibilities include:
- Owning regional/segment performance metrics including Gross Retention, Net Retention (NRR), Net Promoter Score (NPS), account expansion, and team hiring/retention targets
- Recruiting, mentoring, and leading a high-performing team of CSMs (US and Europe based), establishing best practices for high-touch customer engagement
- Serving as the senior escalation point for key commercial accounts, navigating complex stakeholder dynamics and turning around at-risk enterprise relationships
- Partnering closely with Sales Leadership and Account Executives to align account growth strategies during renewals and expansion opportunities
- Co-leading executive business reviews (EBRs) and establishing clear ROI frameworks to help enterprise clients measure business impact
- Analyzing customer usage data, product telemetry, and health scores to identify expansion opportunities and mitigate churn risk
- Collaborating with Pre-Sales, Solutions Engineering, and Professional Services to ensure smooth post-sale implementation and long-term workflow integration
- Partnering with Product Management to align commercial requirements and feature requests with Planet's product roadmap
This is a full-time, hybrid role requiring 3 days per week in either the San Francisco or Washington D.C. office.
REQUIREMENTS:
- 4+ years of customer success, account management, or strategic customer-facing experience in enterprise B2B SaaS or technology
- 2+ years in a supervisory or team leadership role
- Deep understanding of commercial business models (how enterprise customers generate revenue, measure ROI, and evaluate technology trade-offs)
- Track record of building and maintaining relationships with C-suite and VP-level stakeholders within complex enterprise organizations
- Ability to align internal teams (Sales, Product, Professional Services, Legal) around customer outcomes
- Proficiency in CRM and Customer Success tools (e.g., Salesforce, Gainsight, Zendesk)
- Exceptional verbal and written communication skills in English, with ability to translate complex technical concepts into clear business value for executive audiences
DESIRABLE:
- Experience in Earth Observation, Geographic Information Systems (GIS), or public policy
- Familiarity with geospatial solutions, remote sensing, or GIS imagery and commercial enterprise integration
- Ability to translate customer data into actionable insights
- Experience leading organizational change management efforts within large, complex entities
- Experience leveraging AI technologies to increase team efficiencies
- Deep domain experience in Agriculture, Energy, Insurance, Finance, or Supply Chain
