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Lightspeed is seeking a Retail Sales Manager to lead a team of Account Executives focused on closing new business sales within North America. You will manage a pod of AEs who showcase the Lightspeed commerce platform to retailers across the US and Canada.
Key Responsibilities:
- Provide hands-on coaching to the AE team to build a customer-first sales experience
- Identify opportunities and deliver results specific to new business and your pod
- Utilize Salesforce to report on forecasting, analyze conversion rates, and track sales activity metrics
- Own new business targets for your team
- Work closely with Retail leadership to organize training, conduct team meetings, and drive pod initiatives
- Partner cross-functionally with product, customer success, implementation, and other internal teams
About Lightspeed:
Lightspeed is a dual-listed (NYSE: LSPD, TSX: LSPD) cloud commerce platform that helps merchants simplify, scale, and deliver exceptional customer experiences. The platform unifies online and physical operations, multichannel sales, global payments, and financial solutions. Founded in Montreal in 2005, Lightspeed serves retail, hospitality, and golf businesses in over 100 countries with teams across North America, Europe, and Asia Pacific.
The company offers a flexible work environment, performance-driven culture, equity options, pension contributions, flexible PTO, remote work policies, health and wellness credits, volunteer time off, and enhanced parental leave. Career growth opportunities exist within a team large enough for advancement but lean enough for individual impact.
Requirements:
- Proven experience hiring, leading, and coaching a team of Account Executives
- Proficiency using Salesforce for reporting and forecasting
- Passion for driving revenue growth, building exceptional team culture, and delivering positive customer experiences
- SaaS and/or Retail sales experience preferred
- Demonstrated changemaker mindset
