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Salary: USD 102,000 - 177,100 / annual
Johnson & Johnson's DePuy Synthes division is hiring a Manager of Third-Party Vendor Relationships to lead strategy and day-to-day management of external vendors supporting HR operations. This is a highly visible role that bridges HR, Procurement, Finance, and Compliance to optimize vendor performance and drive continuous improvement.
Key Responsibilities:
- Oversee service delivery from third-party HR vendors, ensuring alignment with organizational standards and policies
- Develop, implement, and manage service level agreements (SLAs) across financial, operational, and quality metrics
- Monitor vendor performance through data analysis, reporting, and performance metrics to ensure contractual obligations are met
- Lead regular business reviews with vendors to assess performance, identify risks, and drive continuous improvement
- Partner with cross-functional stakeholders (HR, Procurement, Finance, Legal, Compliance) to manage vendor relationships and resolve issues
- Conduct audits and evaluations of vendor services, including user satisfaction and compliance to policies and standards
- Identify opportunities for cost savings, efficiency improvements, and service enhancements using vendor spend and performance data
- Support contract lifecycle management, including negotiations, renewals, and changes to scope or services
- Ensure adherence to internal policies including Procurement, Finance, Quality Assurance, and Ethics & Compliance requirements
The role offers up to 10–15% domestic travel and is part of DePuy Synthes, which is being separated from Johnson & Johnson as a standalone orthopedics company (anticipated completion within 18–24 months).
Requirements:
- Bachelor's degree required in Human Resources, Business Administration, Supply Chain, or related field
- Minimum 6–8 years of relevant experience in vendor management, outsourcing, HR operations, or related field
- Experience managing third-party vendors, including performance management and contract oversight
- Strong understanding of service level agreements (SLAs), KPIs, and vendor governance practices
- Demonstrated ability to analyze performance metrics and translate insights into actionable improvements
- Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels
- Strong problem-solving, communication, and organizational skills
- Knowledge of compliance, risk management, and audit practices related to vendor services
Preferred Qualifications:
- Advanced degree (MBA or related)
- Experience supporting HR functions (e.g., benefits administration, payroll, talent services) through outsourced vendors
- Background in healthcare, medical device, or regulated environments
- Familiarity with procurement and contract management processes
- Experience working in a global or matrixed organization
- Demonstrated experience leading vendor transformation or optimization initiatives
- Proficiency with analytics tools and reporting platforms
- Certifications: CPSM, SHRM-CP/SCP, or vendor management certifications
