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Rippling is a unified HR, IT, and Finance platform that consolidates workforce systems—payroll, expenses, benefits, computers, and third-party apps—into a single system. The company has raised $1.4B+ from top-tier investors and is expanding its US Managed Payroll offering.
You will join as a Senior Managed Payroll Specialist in a client-facing role, owning payroll delivery for a portfolio of complex US customers while shaping the systems, processes, and feedback loops that improve the service. You'll act as a trusted payroll expert and relationship owner, managing everything from routine pay runs to nuanced edge cases with accuracy, auditability, and clear communication.
Key responsibilities include:
- Own the end-to-end payroll cycle for assigned customers: data collection, pre-validation, entry, approval coordination, and final accuracy checks
- Conduct proactive pre-payroll reviews to identify unapproved timecards, onboarding gaps, pending time off, variable pay changes, and other issues
- Serve as the primary point of contact for assigned customer accounts with clear, proactive communication throughout the pay run cycle
- Manage nuanced or high-risk payroll escalations with strong judgment and customer empathy
- Partner with Product, Engineering, Implementation, Customer Support, and Sales to surface customer needs, document edge cases, and assess fit for Managed Payroll
- Contribute to the evolution of the Managed Payroll program by refining SOPs, identifying tooling needs, strengthening automation and AI-assisted workflows, and driving scalable process improvements
- Mentor specialists, contribute to training materials, and uphold high standards for quality, compliance, auditability, and service delivery
As a senior member of the team, you'll raise the bar for how Managed Payroll operates, own escalations, mentor specialists, identify recurring issues, and improve processes and tooling.
REQUIREMENTS:
- 4+ years of hands-on US managed payroll experience, ideally covering multi-client and multi-state payroll processing
- Strong working knowledge of federal and state payroll regulations, and US payroll concepts including tax withholding, garnishments, benefits deductions, and leave compliance
- Demonstrated ability to manage client-facing relationships with clear, proactive, and professional communication
- Comfortable working in a fast-moving, evolving environment—embrace ambiguity, identify interim solutions, and contribute to the playbook as you go
- Genuine comfort with technology; experience with or openness to AI-assisted workflows and automation tools
- Proficiency in Google Workspace or Microsoft Excel; experience with Salesforce or Jira is a plus
- Highly desirable: experience in a SaaS or HRIS environment, and/or FPC or CPP certification
