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Acronis, a global leader in AI-powered cyber protection, is seeking a Managed Detection and Response (MDR) Analyst to join its security operations team. This role is based in Mexico with remote flexibility and involves investigating and triaging EDR/XDR incidents within the Acronis MDR service.
You will investigate incoming EDR/XDR incidents with a focus on accurate triage and severity assessment. Key responsibilities include executing remediation actions such as workload isolation following established playbooks, documenting investigation steps and maintaining complete case records, and collaborating with the AI engineering team to test and refine automated triage and response processes. You will own incidents from detection through resolution with assistance from senior staff as needed, support development and refinement of documentation and automation logic, and communicate clearly with customers via email and phone about incident status and recommendations.
Additional duties include staying informed about current security threats and attacker techniques, and contributing to continuous service improvement. The role operates on a 5-day/8-hour schedule during office hours with rotational weekend coverage.
Acronis is a Swiss company founded in Singapore in 2003, operating 15 offices worldwide with employees in 50+ countries. The company offers cyber protection solutions in 26 languages across 150 countries, serving over 2,100 service providers protecting more than 750,000 businesses. The corporate culture emphasizes innovation, accountability, and impact, with a focus on bold thinking and ownership of outcomes.
REQUIREMENTS:
- Experience in SOC, MDR, or IT security operations
- Strong understanding of EDR/XDR operations and security incident workflows
- Strong understanding of common attacker TTPs and MITRE ATT&CK framework
- Knowledge of Windows OS, Active Directory, Linux, and Networking
- Familiarity with log analysis tools such as Kibana or manual log reviews
- Experience working with security tools (EDR, SIEM, SOAR) and interest in automation technologies
- Ability to follow structured processes and accurately document findings
- Growth mindset
- Strong communication skills and attention to detail
- Solid English written and verbal communication skills (B2 or higher)
