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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company builds AI and automation technology to streamline claims handling for third-party administrators (TPAs), insurance technology providers, and adjusters.
You will serve as a Major Case Claims Resolution Specialist, overseeing high-exposure, complex, and litigated commercial auto claims involving serious injuries. You will own the full claims lifecycle from initial investigation through resolution, managing litigation strategy and collaborating with defense counsel.
Key responsibilities include:
- Managing all aspects of litigated cases, including evaluation of the resolution process
- Analyzing auto claims to identify areas of dispute, investigating and gathering necessary documentation, evaluating liability and damages, and negotiating resolutions with opposing parties
- Managing litigation cases related to auto claims disputes, communicating regularly with clients, attorneys, vendors, and other stakeholders
- Reviewing legal documents and ensuring compliance with suit-handling plans
- Analyzing policy language and making appropriate coverage decisions
- Directing and controlling activities and costs of outside vendors including defense counsel, coverage counsel, experts, and independent adjusters
- Maintaining appropriate adjuster licenses and continuing education requirements
You will be a key point of contact for all stakeholders, including claimants, legal counsel, medical professionals, and internal teams. You will shape case strategy, resolve complex coverage issues, and maintain focus on timely, thoughtful outcomes. You will also influence process improvements by working with product and engineering teams to provide frontline feedback on complex claim handling.
Note: Candidates must reside in an eligible U.S. state throughout employment. The company is unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
REQUIREMENTS:
- Bachelor's degree (not strictly required if other qualifications are strong)
- 10+ years of claim handling experience, with 5+ years handling a pending caseload of >60% in litigation
- Commercial Auto experience is required
- Active adjuster license (resident-state license where available, otherwise Designated Home State license); willing to obtain additional required licenses within 60 days
- Not intimidated by attorneys; you drive litigation strategy and manage discovery timing
- Understanding of transportation coverages, contractual risk transfers, and additional insured forms
- Strong medical causation knowledge
- Sense of urgency and ability to manage time-sensitive demands
- Strong communication skills (phone and written) in a prompt, courteous, and professional manner
- Strong analytical and negotiation skills; ability to conduct direct negotiations with opposing counsel
- Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
- Ability to professionally collaborate with all stakeholders
- Attention to detail, time management, and ability to work independently in a fast-paced remote environment
- Curious and motivated by problem-solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
- Willingness to travel for client and claims needs
