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Abby Care is an AI-native platform empowering family caregivers to deliver high-quality care at home. The company partners with health plans and government organizations to train, support, and verify family-led care while reducing reliance on higher-cost healthcare settings.
As RN Clinical Lead, you will report to the Director of Nursing and serve as a player-coach managing clinical operations in Springfield. Your responsibilities include:
**Team Leadership & Development:**
- Supervise and manage RN Case Managers, conducting monthly one-on-ones, implementing Performance Improvement Plans, and leading new hire orientation and training
- Foster a culture of accountability and continuous improvement across the clinical team
- Conduct weekly interdisciplinary team (IDT) and pod meetings to review clinical practices and address operational concerns
**Clinical Operations & Quality:**
- Oversee clinical order placement, receipt, and upload to the Electronic Medical Records (EMR) system
- Conduct Start of Care (SOC) reviews and ensure Face-to-Face (F2F) documentation adequacy, including timely outreach to primary care physicians
- Support quality assurance processes for CNA visits and assessments, encouraging active RN participation in QA initiatives
- Maintain compliance with clinical standards and documentation practices
**Field Support & Collaboration:**
- Serve as a primary clinical resource for nurses in the field, providing guidance, support, and constructive feedback
- Partner closely with Clinical Nurse Managers, the Director of Nursing, and Clinic Leads to escalate concerns and streamline workflows
- Oversee weekly billing memos and ensure operational transparency
Success in this role means establishing a high-performing clinical team with structured supervisory processes, streamlined EMR workflows, and maintained quality assurance standards within 12 months.
**Requirements:**
- Current Registered Nurse (RN) license in Massachusetts
- Minimum 1+ years of supervisory experience in a clinical setting, with home health field case management background
- In-depth knowledge of clinical documentation systems (EMR) and regulatory requirements
- Strong leadership, people management, communication, and critical-thinking abilities
- Must reside in or be willing to permanently relocate to the Springfield, MA area
**Preferred Qualifications:**
- Bachelor of Science in Nursing (BSN)
- Prior supervisory experience in pediatric home health care
