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Carda Health is building a patient-centered virtual heart and lung platform focused on cardiac and pulmonary rehabilitation. With only 10% of eligible patients currently accessing rehab, the company is revolutionizing care through accessible, effective, and engaging home-based programs. Backed by top investors, Carda partners with leading hospitals and insurers to expand access to life-saving treatments.
As a Logistics Specialist, you will manage medical device fulfillment for Carda's remote cardiac and pulmonary rehab device program. You will serve as the primary point of contact for resolving logistics issues that impact operations, patients, and billing simultaneously.
Key responsibilities include:
- Monitor inventory for cardiac and pulmonary rehab devices, ensuring adequate stock levels across all programs
- Serve as the point of contact for patients experiencing lost items, damaged items, delivery delays, or billing issues tied to device shipments and returns
- Investigate and resolve delivery and shipping issues in coordination with carrier partners
- Troubleshoot fulfillment issues (delivery errors, packaging quality, inventory discrepancies) and act as the escalation point for warehouse operations
- Maintain accurate records across inventory and lost/damaged devices
- Collaborate cross-functionally with Member Experience, Warehouse Operations, and other Carda teams to resolve patient issues quickly
You will work independently in a fast-paced, remote environment, managing multiple open issues simultaneously with strong problem-solving skills and excellent written and verbal communication abilities, including direct patient-facing communication.
Requirements:
- 1+ years of experience in logistics, supply chain, inventory management, or warehouse operations
- Comfortable working with inventory or warehouse management systems and spreadsheets (Excel/Google Sheets)
- Strong problem-solving skills with the ability to manage multiple open issues simultaneously
- Excellent written and verbal communication, including direct patient-facing communication
- Experience working with shipping carriers and resolving delivery/billing disputes
- Ability to work independently in a fast-paced, remote environment
Nice to have:
- Healthcare or medical device logistics experience
