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Salary: USD 100,000 - 110,000 / annual
Zūm is transforming student mobility through its Connected Mobility Experience (CMX) platform, serving over 6,500 schools in the $50 billion student transportation market. The company is backed by leading investors including Sequoia Capital, GIC, TPG, and SoftBank, and has been recognized by Fast Company, CNBC, and the World Economic Forum for innovation.
As Location Manager for Nashville, TN, you will lead all transportation operations for the region, managing the complete operational lifecycle from contract bid development and site startup through daily management and continuous improvement. This is a hands-on leadership role requiring you to build and develop high-performing teams, maintain P&L accountability, and establish best-in-class operations that exceed customer expectations.
Key responsibilities include:
• Execute complete site startups for newly awarded contracts, including team hiring, facility setup, and IT implementation
• Develop and maintain training and hiring programs meeting state, federal, and district guidelines
• Build and sustain customer and stakeholder relationships through proactive communication and service delivery
• Manage assigned contract operations ensuring consistency and operational excellence
• Utilize Zūm's IT infrastructure to monitor and exceed balanced scorecard KPIs across all operational areas
• Establish and maintain a behavioral safety culture protecting employees, students, and the community
• Oversee Safety Department compliance with state, federal, DOT regulations, and RFP requirements
• Review incident reports and ensure proper accident/incident reporting and documentation
• Maintain P&L accountability aligned with company financial guidelines
• Collaborate with HR, Recruiting, and Safety teams on hiring and operational strategy
• Develop and mentor employees to build the next generation of leaders
• Partner with Maintenance leaders to ensure fleet readiness and regulatory compliance
• Oversee daily operations including scheduling, staffing, field trips, route awards, and trip execution
• Manage union relationships according to collective bargaining agreements
• Maintain organized, safe, clean, and efficient operational facilities
• Coordinate accident investigations and workers' compensation cases with insurance partners
• Build strong relationships with school district partners and the community
You are a decisive leader who thrives in dynamic, fast-paced environments. You balance operational urgency with safety discipline, earn trust through consistent follow-through, and invest in people's growth. You're equally comfortable reviewing financial reports, walking the yard with drivers, and presenting to school district administrators. You take pride in building operations from the ground up and have the resilience to overcome obstacles independently.
QUALIFICATIONS
Required:
• Demonstrated experience managing full profit and loss (P&L) accountability with operational oversight and KPI responsibility
• 5+ years managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries
• Experience with scheduling, staffing, planning, and operational execution
• 5+ years maintaining client-facing relationships and managing customer accounts in an operational environment, with demonstrated ability to deliver customer service to both external clients and internal stakeholders
• Experience managing salaried leaders and/or coordinating across multiple departments
• Track record of career progression supported by relevant certifications or continuing education, with demonstrated success in developing direct reports and building high-performing teams
• Comprehensive understanding of and demonstrated experience with safety practices, protocols, processes, compliance requirements, and regulatory standards
Preferred:
• Experience managing in a unionized (CBA) environment
• Prior leadership in transportation startup or new district launch, including sourcing facilities, implementing IT systems, building teams, and intaking fleet vehicles
• Demonstrated experience successfully managing through periods of rapid organizational growth or major management/structural changes
• Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides)
