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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company builds AI and automation technology to modernize claims handling for third-party administrators (TPAs), insurance technology providers, and adjusters. This role is a Litigation Claims Examiner focused on managing litigated auto insurance files, particularly in the transportation sector (trucking, rideshare, etc.).
You will manage the full lifecycle of litigated claims from inception to closure, including investigating claims, evaluating liability and damages, negotiating settlements, and managing litigation cases through mediations, arbitrations, and court hearings. Key responsibilities include:
- Investigating and gathering documentation related to claims; evaluating liability and damages
- Managing litigation cases related to auto claims disputes and attending legal proceedings as necessary
- Analyzing and reviewing auto insurance claims to identify areas of dispute
- Negotiating and settling claims with opposing parties and their insurance providers
- Managing legal aspects of litigated cases, including evaluation of legal process and expenses
- Collaborating with defense counsel, claims counsel, and litigation management for strategic planning
- Reviewing legal documents and ensuring compliance with suit-handling plans
- Serving as corporate representative for discovery review, depositions, and trials when needed
- Analyzing policy language and reaching coverage decisions; drafting complex coverage correspondence
- Directing and controlling activities and costs of outside vendors including defense counsel, coverage counsel, experts, and independent adjusters
- Maintaining adjuster licenses and continuing education requirements
- Collaborating with Reserv's product and engineering teams to provide feedback and identify technology and process improvements
You will work remotely and report to the Claims Manager. The role requires willingness to travel for client and claims needs.
REQUIREMENTS:
- Bachelor's degree (not required if you possess all other qualifications)
- 10+ years of claim handling experience, with 5+ years handling a pending caseload of >60% in litigation
- Transportation litigation experience (rideshare, auto, trucking, etc.) preferred; personal lines experience acceptable if all other requirements met
- Active adjuster license(s); willingness to obtain all licenses within 45 days including state-required testing
- Strong understanding of transportation coverages, contractual risk transfer, and additional insured forms
- Strong medical knowledge
- Ability to manage attorneys and litigation strategy; not intimidated by legal professionals
- Strong analytical and negotiation skills; ability to conduct direct negotiations with opposing counsel
- Knowledge of multiple state statutes, good faith claim handling practices, regulations, and guidelines
- Sense of urgency and ability to manage time-sensitive demands
- Strong communication skills (phone and written); prompt, courteous, professional manner
- Ability to work independently in fast-paced, remote environment with attention to detail and time management
- Curious, motivated by problem-solving, and willing to question the status quo
- Desire to engage in learning opportunities and continuous professional development
- Ability to professionally collaborate with all stakeholders in a claim
