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Salary: EUR 2,300 - 0 / monthly
Montonio is an e-commerce checkout platform serving over 8,000 merchants across the Baltics, Finland, and Poland. The company has raised €19M from Index Ventures and founders of Wise, Bolt, and Pipedrive, and operates as a 60+ person startup.
As a Customer Support Specialist, you will be the primary point of contact for Lithuanian and Polish merchants, providing multilingual support across phone, email, and web tools. Your responsibilities include troubleshooting integration issues, consulting merchants on implementation best practices, answering product questions from prospective clients, and helping them identify the right solutions from Montonio's product suite.
You will advocate for merchant feedback internally, ensuring customer insights reach product and development teams. Beyond reactive support, you'll contribute to improving the customer experience by flagging issues, suggesting process improvements, and helping enhance the Help Center and automation systems. Staying technically sharp on Montonio's products is essential—the support team is expected to be among the most knowledgeable in the company.
The CS team comprises approximately 10 people spread across four countries, providing a solid foundation with established processes and shared knowledge. As a 60+ person company, there is genuine opportunity to shape how things work rather than simply follow existing playbooks.
You'll work regular business hours (no early shifts or late evenings) with a flexible working schedule and a neat office in Vilnius.
REQUIREMENTS:
- Fluent written and verbal Polish, Lithuanian, and English
- Tech-savvy with genuine curiosity about new tools
- Strong interpersonal skills and comfort with phone-based communication
- Solid problem-solving ability with composure under pressure
- Bonus: prior customer support experience, e-commerce platform familiarity, fintech or startup background
