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Salary: USD 70,000 - 75,000 / annual
Knock is a fintech company redefining the home buying and selling experience through its innovative Knock Bridge Loan™, which allows homebuyers to purchase their next home before selling their current one by unlocking equity. Founded in 2015, Knock has grown into a trusted partner serving thousands of homebuyers and a network of 60,000+ loan officers and agents across the country.
As a Lending Operations Specialist, you will work across all aspects of the bridge loan cycle, from loan setup and disclosures through closing. Your responsibilities include:
• Managing the complete loan lifecycle: setup, documentation gathering, processing submission, underwriting review, and closing document preparation
• Ensuring compliance with TRID regulations, including issuing initial disclosures, Loan Estimates, and Initial Closing Disclosures with accurate APR calculations
• Handling condo approval requirements by requesting and reviewing necessary documentation
• Calculating Knock Bridge Loan advance amounts using internal guidelines
• Conditioning loan files based on application and documentation review
• Reviewing title reports and insurance documentation to protect Knock's lien position
• Preparing and reconciling closing disclosures with settlement statements
• Managing a high-volume pipeline of 50-60 loans monthly while maintaining company turnaround times
• Coordinating with settlement partners, loan officers, agents, and borrowers to ensure timely, accurate closings
• Entering and updating loan information in Meridian Link LOS system
• Auditing signed closing documents for completeness and accuracy before funding
• Mentoring team members and supporting ad-hoc projects as needed
You will work 100% remotely as part of a distributed, national team, collaborating cross-functionally with Loan Assistants, Bridge Loan Specialists, and Loan Officers.
REQUIREMENTS:
• Minimum 3 years of recent closing experience in residential mortgage lending
• Experience within the last 12 months in the residential loan mortgage industry, particularly with cash-out refinance transactions
• Additional relevant experience in mortgage processing and/or underwriting preferred
• Strong understanding of mortgage regulations from origination through post-closing
• Proven track record managing a large pipeline of loans (50-60 per month)
• Keen attention to detail with ability to verify accuracy across loan files
• Exceptional written and verbal communication skills with over-communication tendency
• Highly organized with ability to manage multiple competing priorities
• Strong sense of urgency and proven success in fast-paced, growth startup environments
• Proficiency with lending management systems and comfort learning new technology
• Proven success working 100% remote in prior positions with distributed teams
• High school diploma or equivalent minimum
• Passion for customer service and commitment to diversity, equity, and inclusion
