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Perplexity AI is hiring a Legal Response Specialist to join the Support team, handling legal and sensitive support tickets. You will serve as a critical interface between the support organization and the Legal and Governance, Risk & Compliance (GRC) teams, processing routine legal requests, privacy inquiries, and compliance matters.
Key responsibilities include monitoring designated support and legal channels to assess urgency and route requests appropriately, with particular attention to government, court, law enforcement, and legal-threat requests that require immediate escalation. You'll respond to routine requests using Legal-approved templates and guidance, escalating matters that require legal interpretation or disclosure of user information. You'll help the GRC team process data subject requests and meet regulatory deadlines, following approved identity-verification and data-handling procedures.
You will coordinate security questionnaires and data protection agreements (with Legal and GRC handling substantive review), track cases through completion including post-handoff follow-up, and work with Support Engineering to test routing systems, AI bypass rules, auto-close protections, and alerts. You'll investigate missed cases, verify fixes, and keep approved replies and handoff instructions current. Additional responsibilities include handling other sensitive support escalations, reporting backlog and response metrics, and arranging backup coverage.
This role requires strong judgment about when to escalate to Legal or GRC, meticulous attention to confidential and privileged information, and the ability to manage competing deadlines independently. You'll improve support processes in collaboration with technical teams, including automation and AI safeguards.
REQUIREMENTS:
- 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company
- Experience handling legal, privacy, or law enforcement requests
- Working knowledge of GDPR, CCPA, and data subject requests
- Sound judgment about when to involve Legal or GRC, with care for confidential and privileged information
- Clear writing skills, including in sensitive customer conversations
- Ability to manage competing deadlines and follow through without reminders
- Experience improving support processes with technical teams, including automation and AI safeguards
NICE TO HAVE:
- Experience with Intercom, Decagon, Linear, or Kodex
- Paralegal, privacy, or compliance experience or certification
- Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA
- Familiarity with AI products or data tools for case reviews
About Perplexity AI
AI / Data / Infrastructure — AI answer engine and search product for consumers and enterprises.
