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Harvey is an AI platform transforming legal and professional services through frontier agentic AI, enterprise-grade infrastructure, and deep domain expertise. The company, founded in 2022 and backed by world-class investors, is scaling rapidly and defining a new category in legal tech.
You will lead and grow the Product Specialist team in the DACH region (Germany, Austria, Switzerland), providing senior leadership and strategic direction to a team of experienced lawyers who support existing customers in maximizing their use of the Harvey platform.
Key responsibilities include:
- Lead and develop a team of Legal Engineers - Product Specialists, providing coaching, performance management, and career development
- Own the post-implementation customer relationship from a legal engineering perspective, ensuring law firm and in-house clients are effectively onboarded, trained, and supported
- Act as the senior escalation point for complex or strategic customer engagements, bringing deep product and legal expertise
- Partner with Account Management and Sales to identify expansion opportunities, support renewals, and contribute to retention strategy
- Collaborate with the Product team to surface customer feedback, advocate for platform improvements, and communicate roadmap developments
- Define and iterate on team processes, playbooks, and frameworks to build a scalable, high-performing function
You will work closely with Customer Success Managers and develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel, serving as a trusted advisor on how Harvey's AI solutions enhance legal effectiveness and efficiency.
Harvey's culture emphasizes Decisiveness, Simplicity, and Job's Not Finished — moving fast, taking ownership, and staying close to customers with intensity and excellence.
Requirements:
- Qualified lawyer with 7+ years post-qualification experience (PQE) in a law firm or in-house legal environment
- Prior experience managing or mentoring a team, with a track record of developing talent and driving performance
- Deep familiarity with legal technology and AI tools, with ability to quickly develop and demonstrate platform expertise
- Strong commercial instincts and ability to engage credibly with senior stakeholders at law firms and in-house legal teams
- Excellent communication and presentation skills, with experience running training, workshops, or client-facing product sessions
- Comfort operating in a fast-paced, high-growth environment with a pragmatic, solutions-oriented approach
About Harvey
Legal / Compliance / Risk; AI / Data / Infrastructure — AI platform for legal and professional services work.
