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Salary: USD 140,000 - 155,000 / annual
Zeta Global (NYSE: ZETA) is an AI-powered marketing cloud that helps enterprise customers acquire, grow, and retain customers more efficiently through its unified marketing platform. The platform combines identity, intelligence, and omnichannel activation powered by one of the industry's largest proprietary databases and AI.
The Lead Senior Business Systems Analyst leads solution definition for new client implementations and larger projects on existing implementations. This role bridges client business requirements and Zeta's technology, documenting and communicating the vision to both clients and internal execution teams.
Key Responsibilities:
Lead project scoping by gathering and defining requirements, understanding client workflows and business goals, eliciting use cases, learning existing technical and data infrastructure, conducting gap analysis, and setting expectations.
Think strategically to define solution recommendations by collaborating with architects and developers, estimating project impact, documenting recommended solutions, and supporting client presentations.
Maintain comprehensive documentation including requirements documents, functional specifications, and project tickets throughout the lifecycle.
Contribute to successful execution and QA by serving as internal subject matter expert, collaborating with development and QA teams, identifying project risks, and supporting UAT.
Additional responsibilities include becoming a product expert, managing competing priorities, recommending best practices and tools, and providing guidance to client success teams on technical capabilities and infrastructure needs.
The role requires residency in PST or MST timezones and willingness to travel to west coast clients on a needs basis.
Requirements:
- Management experience of similar roles
- Experience contributing to project documentation (BRDs, specifications, SOWs, LOEs)
- Ability to understand and represent end-user needs in software development environments
- Strong consultative and advisory skills with excellent written and verbal communication
- Strong MS Office proficiency (Word, Excel, PowerPoint)
- Ability to assess and recommend technical requirements based on marketing and strategic needs
- Ability to communicate complex technical concepts to technical and non-technical audiences
- Subject matter expert thought leader capable of implementing new products or major modifications from start to finish
- 5+ years of experience with software implementation from requirements through design, development, and user acceptance testing
- 4+ years of experience using Snowflake
- Bachelor's degree or higher in technology-related field or relevant software implementation experience
- Web services experience with RESTful APIs (desired)
- Must be willing to travel
