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Imprint is a fintech company modernizing co-branded credit card programs for enterprise partners like Crate & Barrel, Rakuten, Booking.com, H-E-B, and Shell. The company combines payments infrastructure, intelligent underwriting, and customer data to deliver smarter, brand-first financial products without requiring partners to become banks. Backed by top-tier VCs (Kleiner Perkins, Thrive Capital, Ribbit, Khosla Ventures), Imprint is addressing a $300B+ market of legacy co-branded card systems.
As Solutions Engineer, you will own the technical relationship with Imprint's enterprise partners, ensuring seamless integration, launch, and ongoing enhancements of payment solutions. This role sits at the intersection of partner delivery and product strategy, requiring deep technical expertise and strong business judgment.
You will act as the strategic technical partner to large enterprise clients: managing complex, multi-month partner solutions; translating requirements into actionable technical approaches; driving repeatable launch processes; and ensuring the platform meets partner needs while advancing Imprint's vision.
Key responsibilities include:
- Collaborate with sales, account management, and product teams on enterprise partner success from pre-sales through long-term partnership
- Drive pre-sales technical discovery and solution design: understand partner needs, map Imprint capabilities, architect best-in-class card programs, and provide technical guidance
- Own post-sales technical implementation: lead integration planning, troubleshoot issues, build partner relationships, and drive proactive communication
- Partner with Product and Engineering to influence roadmap and ensure new features align with partner expectations
- Automate and standardize partner delivery through improved tooling, documentation, and repeatable integration patterns
- Improve technical documentation and partner-facing implementation guides
Success in the first 90 days means independently running technical discovery and implementation for enterprise opportunities, launching at least one partner implementation, and identifying/shipping automation improvements to partner delivery.
Required qualifications: experience in solutions engineering, implementation engineering, or sales engineering; strong technical background in REST APIs, front-end technologies, and mobile/web SDKs; essential payments experience including deep understanding of payment networks, PSPs, and payment product architecture; general understanding of product development (front-end and back-end); ability to operate in ambiguity and bring structure to unstructured problems; detail-oriented with track record managing complex multi-stakeholder projects; collaborative team player with strong cross-functional skills; excellent judgment balancing partner needs with internal priorities; motivated by building successful companies; proven track record improving processes through tooling and automation.
Nice-to-have: B2B2C partner implementation experience, familiarity with data flows/identity/KYC/risk/compliance in financial products, experience with AI/LLM tools in technical workflows, track record in small high-performing teams.
