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Klaviyo is seeking a Production & Collaboration Technology Lead to own the strategy, team, and technology experiences that power how the company connects and collaborates across all locations.
In this role, you will own the global strategy and roadmap for production, audiovisual systems, conference rooms, collaboration technology, digital signage, and related infrastructure. You'll set the standard for how Klaviyo produces high-profile company moments including executive meetings, town halls, broadcasts, internal events, and hybrid experiences. Your responsibilities include ensuring the collaboration technology environment is intuitive, reliable, and scalable, partnering with Communications, Workplace Experience, Events, executive leadership, IT, Networking, and Security teams to align technology investments with company priorities.
You will manage production and collaboration technology budgets, vendor strategy, equipment lifecycle planning, and major technology investments. You'll establish clear operating standards, service expectations, metrics, and accountability across the function. Using operational data, incident trends, production retrospectives, and employee feedback, you'll continuously improve the experience. You'll guide AV and collaboration technology strategy for new workplaces, renovations, studios, and major infrastructure projects.
Key responsibilities include building scalable systems, playbooks, standards, and processes so excellent execution is repeatable rather than dependent on heroics. You'll create clarity around priorities and resource allocation when production demands, technical issues, and project work compete for attention. You'll serve as the senior escalation point for critical production and collaboration technology issues while empowering the team to own problems and make decisions. You'll stay close enough to the work to maintain strong technical judgment, coaching the team and making sound decisions without needing to operate every show.
Required qualifications include 8+ years of progressive experience in live production, broadcast, audiovisual technology, collaboration technology, or a related field. You should be equally comfortable defining long-term technology strategy and rolling up your sleeves when an important production needs help. Strong experience with core technologies such as Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Product Suite is essential, with emphasis on how they integrate with AV systems. Familiarity with OfficeSpace, Freshservice, Greetly, Zoom, or similar workplace management applications is valuable. You must be deep enough technically to lead experienced production and AV professionals and make informed decisions about architecture, systems, vendors, and investment. You should be a strong operator who builds systems rather than relying on individual heroics, with experience managing complex budgets, vendors, technology lifecycles, and cross-functional programs. Excellent communication skills to translate technical complexity into clear decisions for executives and non-technical partners are critical. You should be calm under pressure, comfortable taking ownership when stakes are high, and energized by building something better. Willingness to travel up to 20% is required.
