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Salary: USD 54,000 - 63,500 / annual
SmithRx is a venture-backed healthtech company disrupting the Pharmacy Benefit Management (PBM) sector with a next-generation drug acquisition platform. The company has onboarded hundreds of thousands of members since 2016 and is rapidly expanding its operations.
You will lead a team of call center agents, driving daily performance and delivering exceptional member experiences. Your responsibilities include managing team attendance and performance metrics, coaching and mentoring agents through weekly interactions, answering escalations, executing daily performance deliverables, and monitoring call quality. You'll also assist with the onboarding process and support members during peak call volumes.
The role requires 5+ years of call center experience with progression through elevated roles, plus 2+ years leading call center agents or in an elevated agent role. Bilingual Spanish fluency is required. You should bring expert customer service skills, strong problem-solving abilities, excellent verbal and written communication, and experience with omnichannel and CRM software. A high school diploma or equivalent is required.
SmithRx offers competitive benefits including medical, pharmacy, dental, vision, and life insurance; 401(k); flexible spending; short and long-term disability; discretionary PTO; paid holidays; wellness programs; commuter benefits; paid parental leave; and professional development opportunities.
