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Salary: USD 165,000 - 200,000 / annual
StubHub is seeking a Director of Global Facilities & Workplace Experience to lead the company's office operations, workplace strategy, and facilities management across its global footprint. This is a hybrid role (3 days in office, 2 days remote) based in either New York, NY or Century City, CA, with quarterly travel required.
In this role, you will own the strategic and operational aspects of how StubHub's offices operate, feel, and scale globally. You will manage a team of office coordinators, administrators, and managers across multiple locations, developing long-term workplace strategies aligned with business growth and hybrid work models. You will translate company culture into physical workspace design and track key performance indicators related to facilities and employee experience.
On the facilities side, you will oversee maintenance, safety, and efficiency of all global office locations. You will lead vendor negotiations to secure cost-effective, scalable, and high-quality facilities agreements across diverse regions while balancing local requirements with global standards. You will manage vendor relationships for security, cleaning, food services, and other workplace operations. You will develop and implement organization-wide programs to ensure compliance with health, safety, environmental, and building regulations. Additionally, you will lead space planning, office moves, and renovations, and develop and manage facilities budgets and forecasts.
For workplace experience, you will partner with People Experience Resources and IT to ensure seamless onboarding for new team members. You will create policies and initiatives that foster collaboration and productivity, and monitor workplace satisfaction through feedback loops to drive continuous improvement.
Requirements:
- 10+ years of progressive experience in facilities, workplace operations, or corporate real estate, with at least 5 years in a leadership role
- Strong knowledge of building systems, workplace safety, and vendor management
- Demonstrated ability to design and deliver exceptional workplace experiences
- Excellent leadership, strong communication, and project management skills
- Experience managing multi-site operations and budgets
- Strategic thinker with a focus on operational excellence
- Strong problem-solving and decision-making ability
- Customer-service results oriented with a team member-first mindset
- Adaptable and innovative in a dynamic, fast-paced environment
- Collaborative leader who builds trust across teams
