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As an Enterprise Account Manager at Freshworks, you will manage and grow key accounts in the Italian and Spanish markets, building long-term trusted partnerships with enterprise customers. You will drive revenue growth through upsells, cross-sells, and renewals while consistently exceeding targets and delivering measurable business impact.
Key responsibilities include:
- Growing key accounts through strategic upsell, cross-sell, and renewal activities while surpassing revenue goals
- Building trust with executive stakeholders by addressing their critical business challenges and positioning Freshworks as a strategic partner
- Leading complex, multi-stakeholder sales cycles end-to-end to secure strategic wins
- Collaborating across internal teams to identify expansion opportunities, strengthen customer retention, and drive customer success
- Building and maintaining a strong pipeline with accurate forecasting and consistent execution
- Traveling as needed to foster relationships in-person and represent Freshworks in the Italian and Spanish territories
Freshworks builds uncomplicated service software for customer and employee experience (CX/EX). The company serves nearly 75,000 organizations globally, including major brands like Bridgestone, New Balance, and Sony Music, with enterprise-grade yet easy-to-use solutions.
Requirements:
- 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a proven track record in an aligned territory
- Demonstrated experience working with enterprise customers and senior leaders, with a track record of exceeding goals and focusing on long-term value creation
- Fluency in both Spanish and Italian (required)
- Strong consultative sales approach with excellent communication and presentation skills
- Ability to listen deeply, ask thoughtful questions, and connect product capabilities to business needs
- Strategic mindset with curiosity, collaboration, and adaptability; comfortable navigating change
- Exposure to CRM, EX, CX, or ITSM solutions is a plus
