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Salary: USD 95,000 - 115,000 / annual
Via is transforming transportation globally through technology-enabled mobility solutions. As Launch Operations Associate Principal, you will lead the end-to-end launch of new, complex transit services across high-visibility markets. This is a hybrid role based in San Francisco or New York with up to 50% travel required.
You will own the complete operational strategy and execution for service launches, serving as the leader of transit network transformations. Your responsibilities span technology implementation, operational setup, service performance management, partner relationships, and leadership of a 30+ frontline team during launch transitions.
Key Responsibilities:
- Own and manage launches of new Via services from technology implementation through operational setup
- Define and manage KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
- Translate weekly and monthly performance data into actionable decisions
- Lead a 30+ team of field operators and drivers, including hiring, coaching, performance management, and culture setting
- Build operations where people feel accountable, supported, and proud
- Hire, develop, and train frontline leaders for long-term operations
- Own Via's relationship with transit agency partners (public entities with boards, elected officials, and community accountability)
- Represent Via to community stakeholders, local officials, and riders
- Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
- Identify and execute cost and efficiency improvements that strengthen margins without compromising service
- Influence product roadmap for Via's newest product lines
Requirements:
- Minimum 3+ years of experience in operations, consulting, strategy, tech, or a field with meaningful client accountability
- Demonstrated ability to lead big projects and develop teams
- Ownership mentality: planning ahead, managing risks, designing preventive processes, and taking responsibility for problems
- Leadership instinct and experience motivating individuals from frontline workers to C-suite executives
- Ability to manage multiple tasks simultaneously, delegate effectively, and prioritize
- Strong attention to detail and operational judgment; comfort with both spreadsheets and field work
- Sophistication in managing complex, high-stakes stakeholder relationships outside your direct control
- Mission alignment with public agencies serving underserved communities
- Flexibility and adaptability to rapid change and on-the-fly problem-solving
