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Tive is a supply chain visibility platform that reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage across road, rail, ocean, and air logistics. The company's mission is to ensure shipments arrive on time and in full through real-time transparency and connected systems.
As a Customer Success Manager for the LATAM region, you will manage a portfolio of approximately 50–60 SMB and Mid-Market customers throughout the post-sale lifecycle. Your core responsibilities include driving product adoption, delivering measurable value, supporting retention, and coordinating renewals.
Key responsibilities:
- Execute standardized playbooks for onboarding, trials, adoption, and renewals across assigned accounts
- Lead regular customer check-ins, account reviews, and quarterly business reviews (QBRs) to monitor progress and align on priorities
- Maintain accurate documentation and success plans aligned to each customer's goals, use cases, and measurable outcomes
- Manage structured trials with clear success criteria, milestone tracking, and documented outcomes
- Use dashboards, health signals, and product usage data to identify onboarding, adoption, and churn risks; engage customers proactively to ensure they reach value quickly
- Own the renewal and forecasting process for assigned accounts, including timely customer communication and partnership with Sales on expansion opportunities
- Serve as the primary post-sale point of contact, coordinating customer needs and escalations with Support, Product, Operations, and other internal teams
- Maintain current product and process knowledge and capture customer feedback to communicate trends and opportunities to internal teams
- Meet or exceed defined goals for retention, product adoption, customer engagement, renewal forecasting, and customer satisfaction
This is an individual-contributor role with no direct people-management responsibilities. The role may require occasional after-hours communication depending on account time zones and renewal timelines, tight coordination with Sales during quarter-end cycles, and occasional travel for team meetings and customer visits.
Tive offers hybrid or office-based work options, competitive equity, and a collaborative global team environment.
REQUIREMENTS:
- Fluency in both written and spoken Spanish (required)
- Demonstrated ability to build trusted customer relationships and translate business goals into clear success plans
- Data-driven, operationally disciplined mindset capable of interpreting dashboards and tracking KPIs
- Strong communication and cross-functional collaboration skills
- Strong organization and prioritization skills to manage multiple accounts, deadlines, and documentation
- Customer-first orientation with commitment to retention and value delivery
NICE TO HAVES:
- 2–4 years of Customer Success or Account Management experience
- Experience in SaaS, IoT, logistics, or supply chain environments
- Experience managing the full customer lifecycle from onboarding through renewals
- Experience identifying workflow improvements or using automation for account management
- Strength in running forecasting, churn reviews, and health-check cadences
