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CarOnSale is an AI-powered B2B used-car trading platform operating across Europe, connecting over 40,000 buyers from 20+ countries with exclusive inventory. The company integrates software, pricing intelligence, logistics, and financing into a unified operating system for the automotive industry.
As an Operations Specialist, you will manage end-to-end vehicle processing for OEM, fleet, and mobility customers in Germany and Austria. Your responsibilities include:
• Operationally support OEM, fleet, and mobility clients from onboarding through transaction completion, focusing on higher-value vehicle sales
• Launch pilot programs with new customers acquired by the sales team, ensuring smooth and efficient first vehicle sales
• Set up new accounts in the CRM system and gather all required customer information in a single interaction
• Monitor account performance analytically, analyze sales metrics in Excel, and identify and address bottlenecks
• Manage post-sale execution: document delivery, transportation coordination, and payment processing
• Serve as the daily interface between Inside Sales, Account Management, After Sales, and Quality Management; resolve complaints independently rather than escalating
• Build scalable processes that grow with each new customer
You will work hybrid: 3 days in the Berlin office, 2 days remote, plus 10 days "work from anywhere" annually.
REQUIREMENTS:
• Minimum 1 year practical operational experience (internships and student work count)
• Completed vocational training (e.g., automotive salesperson) or bachelor's degree in business administration or economics
• Customer communication experience from support, complaints handling, shipping, or ticket management
• Proactive, independent work style: you gather information yourself, retain it, and apply it in future interactions
• Strong self-organization and time management; ability to prioritize multiple parallel tasks
• Internal and external communication skills; proactive customer engagement
• German language proficiency at C2 level
ADVANTAGES:
• Proficiency with Excel and CRM tools (e.g., Salesforce)
• Analytical mindset; data-driven decision-making
• Automotive industry or scale-up experience
• AI-native work style; active use of tools like Claude, ChatGPT, or Copilot
