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Enpal is building an integrated solution for decentralized energy, combining solar installations, battery storage, wallboxes, smart meters, and heat pumps. The company's AI-powered platform Enpal.One intelligently networks thousands of systems and optimizes electricity procurement and feed-in at the energy market.
As a Customer Success Manager (Kundenbetreuer), you will be the central point of contact for customers from contract signature through the construction phase. You will drive customer satisfaction and ensure a transparent, reliable customer journey throughout this critical period.
Key Responsibilities:
- Serve as the primary contact for customers from contract signing until construction begins
- Coordinate scheduling, clarify customer questions, and collect necessary documentation
- Support customers with subsidy/funding matters and provide ongoing guidance
- Transform multiple individual steps into a seamless customer experience with consistently high satisfaction
- Actively build and shape processes for this new key department
You will work in a structured, detail-oriented manner with high personal responsibility. The role offers the opportunity to help establish Germany's first green unicorn and advance the solar energy transition. The team operates with flat hierarchies and emphasizes psychological safety.
Requirements:
- Structured, detail-oriented, and independent work style
- Strong communication skills and pronounced customer-first mindset
- Openness to new approaches and willingness to shape a department from the ground up
- Advantageous: experience in customer service, project coordination, or key account management
- Plus: knowledge of photovoltaics, heat pumps, electrical engineering, or wholesale trade (not required)
- No specific years of experience or education level stated as mandatory
